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Account recovery without 2FA

Adedeji Adewumi
Adedeji Adewumi
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January 30, 2020

Hi, I am locked out of my Bitbucket Cloud account though I can still Commit and Clone Repository using local server.

No Authenticator apps/No 2FA Mobile
Recovery Codes. - I have recovery codes but that doesn't work.
SSH Recovery. - I have my Private/Public keys.   
How do I retrieve my account back?

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Daniil Penkin
Daniil Penkin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 30, 2020

Hello @Adedeji Adewumi,

By being locked out do you mean you can't log in to Bitbucket in the browser? If you don't have 2FA configured, you should be able to reset your password at the login screen:

Log in to continue - Log in with Atlassian account 2020-01-31 09-53-06.png

Hope this helps. Let me know if you have any questions.

Cheers,
Daniil

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