Can your Fisheye server see your proxy server? Do get a connection if you run "telnet <your proxy server> <your proxy port>" from a command line? If you don't get a connection are there firewalls in between your Fisheye server and your proxy server that need to be opened up?
Fisheye will communicate to your proxy server on ports 23 or 25 if that's what your proxy server is listening on, but as you cannot telnet from the Fisheye server to your proxy server on those ports it sounds like there are firewall rules in place to only allow certain clients to talk to your proxy server on those ports.
If your proxy server is listening on ports 23 and 25 then you need to configure your firewalls to allow traffic from your Fisheye server to communicate with your proxy server on those ports. You need to get that opened up first otherwise the proxy configuration in Fisheye is not going to work. There may be other issues that need resolving after the traffic is allowed on those ports, but allowing traffic is the first step.
Hope that helps?
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