Access to bitbucket.org possible through VPN only

[Dragul]

If I go to bitbucket.org in browser I get "ERR_HTTP2_PROTOCOL_ERROR". If I switch to VPN then its OK. Similar problem is in Git client. I get "fatal: unable to access {repo} HTTP/2 stream 0 was not closed cleanly: STREAM_CLOSED" when I try to (for example) "git fetch origin". And with VPN connection it works OK. Is my IP blacklisted ?

[Patrik S]

Hello @Dragul and welcome to the Community!

The error HTTP2_PROTOCOL_ERROR usually suggests a network error between your machine and Atlassian infrastructure.

In the past, we saw some cases where forcing the protocol to HTTP1.1 over HTTP2 resolved the issue.

In this case, could you try configuring git to use the HTTP 1.1 protocol with the following command : 

git config --global http.version HTTP/1.1

and then try the fetch command again to see if the issue persists?

Also, would it be possible for you to test in a different network (e.g cellular network), but also outside of the VPN, and confirm if the same error occurs?

Should you have any questions, let me know!

Thank you, @Dragul !

Patrik S

[Dragul]

Hello @Patrik S 

Thank you for quick reply. I set 

git config --global http.version HTTP/1.1

Now Im getting different error:

fatal: unable to access {repo}: Empty reply from server

Accessing bitbucket.org in browser is also a problem. Same HTTP2_PROTOCOL_ERROR

I can confirm that problem is on my network only. All other networks works OK. But I didn't change anything regarding network configuration. Can this be ISP related issue ? This problem seems to come from nowhere.

Thank you,

Best regards

[Patrik S]

Hello @Dragul ,

Based on the symptoms it looks like something between your network and Atlassian infrastructure is blocking the connection.

Since you are facing this issue only on your network, we would suggest reaching out to your ISP to verify if they are implementing some kind of restriction to access bitbucket.org.

Thank you, @Dragul !

Patrik S