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Access repository


I have a repository that I can no longer access as I do not remember which email address was used to create it, and up until now Sourcetree has been able to access using my old username (<username_removed>).

Is there a way to recover?  I still have the password, just don't know what I should use to log in with.

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 15, 2023

Hi @Barney Garrood,

If you have an app password for this account that has at least Account: Read permissions, you can use the following API endpoint to get email address associated with this user:


curl -u Bitbucket_Username:App_Password -X GET -H "Content-Type: application/json"

If there are email aliases in your account those will be returned as well, but the field is_primary will indicate the primary email of your account that you need to log in with. Please note that the API call requires an app password for authentication and not your account's password, as we have deprecated the use of account passwords for API.

If you don't have an app password for that account, then I would suggest trying to log in to from browser with any of the email addresses you own, and see if any of them logs you into the correct account. Please note that if you get asked to give a username and create a new account after logging in with a certain email, this means that there is no account with that email as primary, so you can skip that email from the process.

Just a heads up, I removed the username from your post to comply with our privacy policy.

Kind regards,

Excellent.  I have recovered access.  Thank you.

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 15, 2023

That's good to hear and you are very welcome.

Please feel free to reach out if you ever need anything else!

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