A New user access is unable to access Bitbucket

Question

Hi, I had a new user join my team.  He tried to log into Bitbucket and Jira before his email address was approved and is now locked out. I found this in a google search

The issue usually is that the user was signed up just as or right before their email was created, so the email host sends back a "550 user not found" error to us.

This then puts the email on a block list since the server essentially told us that the user doesn't exist. All it takes is for someone from Atlassian to remove that block, and then you can send a password reset email again.

But am not able to get a response from Atlassian on ETA to remove the block - my ticket is listed as Level 3 and was created on Friday, 5 PM EST.  Any inputs on alternate ways to remove or on SLA for Atlassian to respond.

Caroline R · Answer

Hi, Teja!

Sorry for taking so long to answer your question. Have you resolved this issue? In case you still need help, I would like to ask if you could please create a new question for your problem.

We generally encourage users to create a new question for their issue instead of posting on someone else's question, because 1) the root cause and resolution may be different for each case 2) a question can become cluttered and difficult to follow if we try to troubleshoot multiple users' issues in it.

Please feel free to let me know if you have any questions.

Kind regards,
Caroline

Teja Bhaghavathi · Answer

HI All,
 I am jira admin. I have invited one user to the bitbucket group.
The user is receiving the invitation but can not able to access. getting the error " CREATE A USERNAME FOR BITBUCKET CLOUD"

As a admin "The invitation is pending from end". I tried the below steps.

* Select the “Cancel invitation" option to remove the invitation;

* Add the email again to send a new invitation.

Caroline R · Answer

Hi, @Sumathi Pundit,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same issue.

Kind regards,
Caroline