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Unable to Retriver Recovery codes

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April 19, 2020


My bit bucket user id is sameelas_kloudgin. I have changed the mobile so unable to access Twostep verification.

and I try to get the recovery codes using ssh recovery_codes common, but getting the permission denied Exception.

Below is the Request

ssh recovery_codes


C:\Users\sameela>ssh recovery_codes Permission denied (publickey).


Could you help in resolving the bit bucket issue.


1 comment

Daniil Penkin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 19, 2020

Hello @sameelas_kloudgin ,

You need to use the SSH key that you registered with Bitbucket when requesting recovery codes. The one you use now is not registered, this is why you get Permission denied (publickey) error back.

If you still can't get the recovery codes, you'd need to raise a support request, our Support team will assist you further.

Hope this helps.



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