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I am trying to reset the password but I am not receiving the password reset email. My email id associated with Bit bucket is : email@example.com and Atlassian account is firstname.lastname@example.org.
I am able to receive password rest email for Atlassian account : email@example.com.
Check spam folder first if you have one.
If this is a corporate mail server, contact to your mail server admins to find this letter.