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Error when I try to clone a repository from Bitbucket in Sourcetree


When I try to clone a repository from Bitbucket in SourceTree occur this error:

"Unable to open this helper application for ....The protocol specified in this address is not valid. Make sure the address is correct, and try again"

The hosting service is Bitbucket Server and the authentication is OK on Sourcetree using SSH protocol.

Do you know how to fix it? Please advise.

Thanks in advance,


1 comment

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 05, 2018 • edited

Hello, and welcome to the community!

Do you happen to know if you are using HTTPS or SSH to clone this repo into SourceTree? 

If you are using HTTPS, you'll want to paste a URL looking like this:

into the Clone a Repository Source URL field

If you are using SSH, you'll want to paste a URL looking like this instead:

Make sure you are not including the

git clone

part into SourceTree.

Or, are you instead using this button to try and clone the repository into SourceTree?


Thanks Anthony,

I´m using SSH to clone from Bitbucket into SourceTree using the clone button in Bitbucket.



The question is why Bitbucket responding with "The protocol is not valid in this address" and how can I fix it.



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