Upgrade Bamboo 6.10 to 9.0

[Jens Peter Troelsen]

After upgrade Bamboo wont start:

You cannot access Bamboo at present. Look at the table below to identify the reasons:

Time	Level	Type	Description	Exception
2022-08-29 13:10:10	fatal	bootstrap	Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended. Please contact Atlassian Support at https://support.atlassian.com

The server was running fine, with our valid Bamboo starter licens, but after the upgrade it wont start.

[Robert Wen_ReleaseTEAM_ · Accepted solution]

This tells me that you don't have Bamboo under active maintenance.

[Jens Peter Troelsen]

Thank you for the answer, but our Bamboo starter licens is valid to the year 2023, so it is under active maintenance. 

[Robert Wen_ReleaseTEAM_]

I found this Knowledgeable article: https://confluence.atlassian.com/bamkb/unable-to-run-pre-bootstrap-upgrade-tasks-as-your-support-period-has-ended-762874747.html

You may have an active license, but is it in your bamboo.cfg.xml?

See if this is it.

[Jens Peter Troelsen]

Thank you, I copyed the same key in again, and then it worked ... must have changed som formatting.