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Upgrade Bamboo 6.10 to 9.0


After upgrade Bamboo wont start:

You cannot access Bamboo at present. Look at the table below to identify the reasons:

2022-08-29 13:10:10fatalbootstrapBamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended. Please contact Atlassian Support at


The server was running fine, with our valid Bamboo starter licens, but after the upgrade it wont start.

1 answer

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Robert Wen Community Leader Aug 29, 2022

This tells me that you don't have Bamboo under active maintenance.

Thank you for the answer, but our Bamboo starter licens is valid to the year 2023, so it is under active maintenance. 

Robert Wen Community Leader Aug 29, 2022

I found this Knowledgeable article:

You may have an active license, but is it in your bamboo.cfg.xml?

See if this is it.

Like Jens Peter Troelsen likes this

Thank you, I copyed the same key in again, and then it worked ... must have changed som formatting. 

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