Unable to integrate JIRA with Bamboo despite both Application Links showing status as "Connected"

I am currently in the process of setting up integration between JIRA Cloud (cloud/hosted) and Bamboo (installed on-premise on our own server) but am struggling to get the integration to work.

I have successfully configured the 'Application Link' and can see the application link status showing as "Connected" (in green) for both directions (JIRA -> Bamboo and Bamboo -> JIRA).

I'm fairly sure we have Bamboo -> JIRA integrated, as I am able to create a Build in Bamboo and tag it with a JIRA ticket and link to JIRA successfully.

However I don't think JIRA -> Bamboo is working, as when we look at a JIRA task, the Bamboo widget on the right hand side only displays the following error - JIRA is having difficulty contacting Atlassian Bamboo. If this condition persists, please contact your JIRA administrators.

Please let me know any further information/logs you require from me to investigate this further.

Your assistance would be greatly appreciated.

1 answer

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Hi James,

Can you verify the port number that you're using with Bamboo? Per Link to server apps from Cloud it needs to be either 443 or 80, so I just want to be sure there.

I'd also like to have a look at your Jira instance myself as well as your Jira logs, which I am able to do as it's on Cloud. However, I wasn't able to find a Cloud instance under your current email, just the Bamboo license. Do you have any information that would help me to identify your Cloud license?

Kind Regards,
Shannon

Hi Shannon,

Thanks for the response, however this actually reminded me that I had not yet updated my previous post - i.e. I have actually since resolved the issue myself.

It was a bit of a stab in the dark, but it seems it may have been due to the 2 systems - JIRA (cloud) + Bamboo (on-premise) - having 2 different sets of users, given that they are 2 completely separate systems. So I ended up creating the same matching "Administrator" user account in Bamboo with the exact same matching Username as it was in JIRA, and it then resolved the issues.

James,

Glad you were able to resolve it! Thank you very much for sharing that resolution with us.

Take care and have a pleasant week.

Kind Regards,
Shannon

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