Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Problem accessing the file for apps

My goal is to download Sonar for Bamboo, but when I click on the Free Trial Button, it says that there is a problem accessing the file Sonar for Bamboo. help download.png

When I tried to download the app and upload it myself, the page was stuck on the installing screen and did not install no matter how long I waited. 

help again.png

I then thought to update my troubleshooting and support tools, but there was a problem accessing that file as well. 

help third.png


This made me think that the problem is not with the specific Sonar app, but with my UPM.

Please help!











3 answers

Hey I just came into the same problem when I was trying to install app on my Jira server.

I looked into the log file and it simply shows that "

2019-12-13 17:29:28,199 UpmAsynchronousTaskManager:thread-1 ERROR ericliu325 1038x576x2 1gtjouk /rest/plugins/1.0/installed-marketplace [c.a.u.c.r.resources.install.InstallFromUriTask] Error downloading plugin from


Daniel Santos
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 16, 2019

Have you checked if you have any proxy restrictions to download files from the marketplace?

You could use a different strategy to work around this. Download the plugin and use the upload option to install it.

Manage apps - DCRA 2019-12-03 19-10-56.png

I have the same problem. After installing 8.5.1, no matter I installed the new app or upgraded the app, I have the problem of "Cannot access file xxx."I think the problem is not with the specific app.

Daniel Santos
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 04, 2019

Hi @kahn chang

Have you checked the <Bamboo_Home>/logs/atlassian-bamboo.log file for any error references related to this?

Can you also check if the user running Bamboo at the moment has permissions to access the <Bamboo_Home>/export folder?

Deleted user Jun 27, 2020

hello everyone, I have the same problem and like everyone I think, I got a suggestion from Atlassian telling me to check if I have a firewall or proxy in the middle. I don't. I even remade from scratch a Linux server and installed only Jira version 8.10 and I have the same problem. At this point, it would seem to be very safe and secure as well as certain that there is a problem on the Atlassian side. 

0 votes
Daniel Santos
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 20, 2019

Hi @Devika Prasad

Thank you for sharing the screenshots they are very helpful.

I think the next step now is to get some details from the server logs to understand what is happening behind the scenes.

Do you mind reproducting the issue, taking note of the time and checking the logs for that specific time to verify what messages the Bamboo server is logging?

The file where you can look for those messages is the <Bamboo_Home>/logs/atlassian-bamboo.log.

If you can share the part of the log related to this error (stripping any personal data that might be there) we will be able to investigate this better.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events