Measuring "Change Failure Rate"

[Jeren Steffen]

Looking for suggestions on how to measure/track "Change Failure Rate" (deploy failure rate). We use Jira Software, Jira Service Desk, Confluence, Bamboo, Bitbucket, and Octopus.

[Gonchik Tsymzhitov]

Hi! 

Sorry, use case is not clear. Could you clarify, please? 

Cheers,

Gonchik Tsymzhitov

[Phebe Brown]

I just had a request for change failure rate reporting; in this case it would be 

• Change Failure Rate: the % of tickets in a sprint that are Production or Done that are later moved to the Reopened.

[Phebe Brown]

(This is for a given sprint)

[Jeren Steffen]

Sorry for the delayed response, I must have missed the notification of your reply.

We are attempting to follow the 4 kpi's from the book "Accelerate" and are having a difficult time figuring out an accurate (and preferably autonomous) method of tracking Change Failure Rate. This is defined as: The frequency a production deploy results in, and is the direct cause of, any failure requiring immediate repair.