How to install developer license for this add-on

We just recently purchased a license for "Tasks for AWS".  The license installed fine on our production instance, but we have two test instances.  The developer license is viewed as invalid.  I've tried to go to the utoolity sites but they seem to require an Atlassian cloud account that I do not have.  We run our products on our own servers.

2 answers

0 votes

@Gail Stewart - thank you for using our add-ons.

Just like many other vendors, we are running our Utoolity Add-ons for Atlassian support site on an Atlassian Cloud instance indeed. Other than using the same hosting platform, all those are independent from Atlassian's own support site and each other though, i.e. you need a separate account on each one that you intend to participate on - accordingly, please feel free to sign-up on the Utoolity support site to ease the conversation around typical (and potentially sensitive) support questions.

Regarding your actual question - license management is handled by Atlassian's built-in Universal Plugin Manager (UPM), i.e. other than reacting on the reported state, an add-on is not involved in evaluating the license as such, so two questions in turn:

  • question Have you used the developer license successfully somewhere at some point already or has it always be considered to be invalid from the get go?
  • question Is there any more detailed error message concerning the 'invalid' state?

We have never had a problem installing with a developers license before.

I have created an account in the utility support.  I created this issue

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

142 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you