Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to install developer license for this add-on

We just recently purchased a license for "Tasks for AWS".  The license installed fine on our production instance, but we have two test instances.  The developer license is viewed as invalid.  I've tried to go to the utoolity sites but they seem to require an Atlassian cloud account that I do not have.  We run our products on our own servers.

2 answers

0 votes

@Gail Stewart - thank you for using our add-ons.

Just like many other vendors, we are running our Utoolity Add-ons for Atlassian support site on an Atlassian Cloud instance indeed. Other than using the same hosting platform, all those are independent from Atlassian's own support site and each other though, i.e. you need a separate account on each one that you intend to participate on - accordingly, please feel free to sign-up on the Utoolity support site to ease the conversation around typical (and potentially sensitive) support questions.

Regarding your actual question - license management is handled by Atlassian's built-in Universal Plugin Manager (UPM), i.e. other than reacting on the reported state, an add-on is not involved in evaluating the license as such, so two questions in turn:

  • :question: Have you used the developer license successfully somewhere at some point already or has it always be considered to be invalid from the get go?
  • :question: Is there any more detailed error message concerning the 'invalid' state?

We have never had a problem installing with a developers license before.

I have created an account in the utility support.  I created this issue

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bamboo

Bamboo 7.1 is here and is packed with value!

I'm happy to announce that Bamboo 7.1 has been released and it’s overflowing with awesome new features. Top-voted issues First and foremost, a bunch of JAC top voted issues has been delivered - y...

986 views 4 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you