I am trying to get an application link between my origination Bamboo Instance and our Atlassian JIRA-Cloud account. The application link from JIRA-Clopud to bamboo is broken and gives error 403. Without more information from JIRA-Cloud I cannot figure out the cause of the problem. Any idea how to fix this?
We are running bamboo behind nginx following these steps.
The link form bamboo to JIRA-cloud looks good, but I am having trouble with the reverse. Initially it looks good, JIRA-Cloud looks like it is thinking and nginx shows good responces (nginx log below)
192.168.xxx.xxx - - [10/Jun/2019:08:49:13 -0400] "OPTIONS /bamboo/plugins/servlet/oauth/consumer-info?_=000000000000 HTTP/1.1" 200 0 "https://xxxxxxx.atlassian.net/plugins/servlet/applinks/listApplicationLinks" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
192.168.xxx.xxx - - [10/Jun/2019:08:49:13 -0400] "GET /bamboo/plugins/servlet/oauth/consumer-info?_=00000000 HTTP/1.1" 200 643 "https://xxxxxxx.atlassian.net/plugins/servlet/applinks/listApplicationLinks" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
Then this suddenly stop with no further information from nginx. I get the following from JIRA-Cloud:
We received an unexpected response from XXXXXX Bamboo. If the remote application is behind a proxy, check that the application is operational. Troubleshoot this for other possible causes.
To see the full response content look at your application logs.
Looking up the error you get the following
HTTP 403: Forbidden
The application logs just show what the nginx logs show, good HTTP requests. There is one error but it looks like an intentional one for backwards compatibility,
2019-06-10 11:45:45,995 WARN [AtlassianEvent::0-BAM::EVENTS:pool-1-thread-4] [DefaultRemoteCapabilitiesService] Exception trying to get Applink for manifest with ID 06d0e21c-a66a-308c-a57c-29650c0df38f
2019-06-10 11:45:45,995 INFO [http-nio-8100-exec-11] [AppLinksManifestDownloader] Authenticator placeholder.to.ensure.backwards.compatibility specified by remote application 06d0e21c-a66a-308c-a57c-29650c0df38f is not installed locally, and will not be used.
2019-06-10 11:45:45,996 INFO [http-nio-8100-exec-11] [AppLinksManifestDownloader] Authenticator placeholder.to.ensure.backwards.compatibility specified by remote application 06d0e21c-a66a-308c-a57c-29650c0df38f is not installed locally, and will not be used.
2019-06-10 11:45:55,767 INFO [http-nio-8100-exec-17] [AccessLogFilter] liam PUT https://XXX/bamboo/rest/applinks/3.0/applicationlink 376109kb
2019-06-10 11:45:56,051 INFO [http-nio-8100-exec-18] [AccessLogFilter] liam GET https://XXX/bamboo/rest/applinks/3.0/applicationlink/06d0e21c-a66a-308c-a57c-29650c0df38f?_=1560181543582 371127kb
2019-06-10 11:45:56,076 INFO [http-nio-8100-exec-19] [AccessLogFilter] liam PUT https://XXX/bamboo/rest/applinks/3.0/applicationlink/06d0e21c-a66a-308c-a57c-29650c0df38f/authentication/provider 370226kb
2019-06-10 11:45:56,081 INFO [http-nio-8100-exec-21] [AccessLogFilter] liam PUT https://XXX/bamboo/rest/applinks-oauth/1.0/applicationlink/06d0e21c-a66a-308c-a57c-29650c0df38f/authentication/consumer?autoConfigure=true 369629kb
2019-06-10 11:45:56,123 INFO [http-nio-8100-exec-20] [AccessLogFilter] liam PUT https://XXX/bamboo/rest/applinks/3.0/applicationlink/06d0e21c-a66a-308c-a57c-29650c0df38f/authentication/provider 367846kb
As far as `nonProxyHosts` , nginx should be rewriting the requests to account for this.
At this point I am pretty much at a dead end besides blindly adjusting http.proxy settings.
Setting nonProxyHost in catalina.properties did not fix the problem:
Also I found this page and to answer each point:
It is being served from an alt port, is this really the cause of the 403?
Hi @Liam Kelly,
Thank you for the detailed description of this question =]
If I understood you correctly you are using a different port, other than 80 or 443. You will need to provide port 80 or 443 for Bamboo.
This is our dor reference:
If an application involved in your application link is hosted on Atlassian Cloud, there are a couple of considerations. Your local server must use a valid SSL certificate, and it must be accessible on port 80 or 443. For more information, see this Cloud documentation.
If you have a internet-facing firewall, make sure to allow the IP range used by Atlassian to reach your internal network. For up-to-date information on that, see Atlassian Cloud IP ranges and domains.
These are the steps I would try:
In case you still have issues and you have room for testing, please try using an application like NGROK to build a temporary proxy. This will allow you to check if this is a proxy configuration issue or not. Steps for this test:
ngrok http -bind-tls=true <INTERNAL_IP>:<INTERNAL_PORT>
proxyName="<ngrok_URL>"As described in Securing Bamboo behind nginx using SSL (Step 1: Configure the Tomcat Connector).
These set of steps should work and if they do we will be sure the issue is related to the proxy.
Please let us know your findings.
I have an undesirable working setup right and will wait to post an answer till the support ticket is closed, but I want to correct some documentation right now:
our local server must use a valid SSL certificate, and it must be accessible on port 80 or 443
Bamboo's external IP (the one JIRA connects to) can also be on 8085 via HTTP. The Bamboo instance can be on any port it wants behind the proxy. It also appears that there are restrictions on if you can run HTTPS on anything other than 443.
Hi @Liam Kelly
Thank you for pointing that out, I'll file an improvement request for the document that should contain this information.
This was the page that use to have the whole details about the ports:
You can see that it was referenced in this community article:
The page I mentioned also need a fix:
(...)will wait to post an answer till the support ticket is closed(...)
You mentioned a ticket. Do you have any support ticket open for this problem?
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