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Getting a Service Unavailable error after server startup

Derek Clarke August 28, 2020


I installed bamboo on an EC2 instance using the bamboo-server-ec2-wizard.jar file.  After installation I was able to configure bamboo and installed a couple of other plugins.  I also was able to restart the EC2 instance and everything was working fine.  

It's been a couple of months since I last logged onto the server and the Ec2 instance has been sitting in a stopped state.  This morning I started the Ec2 Instance and tried to log onto the bamboo, however when I load the URL I get a Service Unavailable error page: 

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Apache/2.4.18 (Ubuntu) Server at bamboo.********************.com Port 443

I have restored the earliest backup from of the EBS volumes from 2 weeks ago, but that hasn't made any difference.  I also checked the storage on the server and both volumes still have loads of space on them.

I'm not an expert in Linux or Ubuntu, and I'm at a loss as to what to try next.  Any pointers would be greatly appreciated.


I can also see that the bamboo service is up and running on the server: 

ubuntu@ip-10-0-4-113:/media/atlassian-data$ systemctl status bamboo

bamboo.service - LSB: Atlassian Bamboo Server

   Loaded: loaded (/etc/init.d/bamboo; bad; vendor preset: enabled)

   Active: active (exited) since Fri 2020-08-28 15:29:30 UTC; 12min ago

     Docs: man:systemd-sysv-generator(8)

    Tasks: 0

   Memory: 0B

      CPU: 0


Aug 28 15:29:29 ip-10-0-4-113 su[1216]: Successful su for bamboo by root

Aug 28 15:29:29 ip-10-0-4-113 su[1216]: + ??? root:bamboo

Aug 28 15:29:29 ip-10-0-4-113 su[1216]: pam_unix(su:session): session opened for user bamboo by (uid=0)

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]: [1B blob data]

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]: Bamboo Server Edition

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]:    Version : 7.0.4

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]: [19B blob data]

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]: If you encounter issues starting or stopping Bamboo Server, please see the Troubleshooting guide at https://confluence.atlassian.c

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]: Tomcat started.

Aug 28 15:29:30 ip-10-0-4-113 systemd[1]: Started LSB: Atlassian Bamboo Server.

1 answer

0 votes
Gonchik Tsymzhitov
Community Leader
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February 18, 2021


did you used the latest version? 

We had almost the same, only on 7.2 is starting to work like a charm

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