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Getting a Service Unavailable error after server startup



I installed bamboo on an EC2 instance using the bamboo-server-ec2-wizard.jar file.  After installation I was able to configure bamboo and installed a couple of other plugins.  I also was able to restart the EC2 instance and everything was working fine.  

It's been a couple of months since I last logged onto the server and the Ec2 instance has been sitting in a stopped state.  This morning I started the Ec2 Instance and tried to log onto the bamboo, however when I load the URL I get a Service Unavailable error page: 

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Apache/2.4.18 (Ubuntu) Server at bamboo.********************.com Port 443

I have restored the earliest backup from of the EBS volumes from 2 weeks ago, but that hasn't made any difference.  I also checked the storage on the server and both volumes still have loads of space on them.

I'm not an expert in Linux or Ubuntu, and I'm at a loss as to what to try next.  Any pointers would be greatly appreciated.


I can also see that the bamboo service is up and running on the server: 

ubuntu@ip-10-0-4-113:/media/atlassian-data$ systemctl status bamboo

bamboo.service - LSB: Atlassian Bamboo Server

   Loaded: loaded (/etc/init.d/bamboo; bad; vendor preset: enabled)

   Active: active (exited) since Fri 2020-08-28 15:29:30 UTC; 12min ago

     Docs: man:systemd-sysv-generator(8)

    Tasks: 0

   Memory: 0B

      CPU: 0


Aug 28 15:29:29 ip-10-0-4-113 su[1216]: Successful su for bamboo by root

Aug 28 15:29:29 ip-10-0-4-113 su[1216]: + ??? root:bamboo

Aug 28 15:29:29 ip-10-0-4-113 su[1216]: pam_unix(su:session): session opened for user bamboo by (uid=0)

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]: [1B blob data]

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]: Bamboo Server Edition

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]:    Version : 7.0.4

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]: [19B blob data]

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]: If you encounter issues starting or stopping Bamboo Server, please see the Troubleshooting guide at https://confluence.atlassian.c

Aug 28 15:29:30 ip-10-0-4-113 bamboo[1213]: Tomcat started.

Aug 28 15:29:30 ip-10-0-4-113 systemd[1]: Started LSB: Atlassian Bamboo Server.

1 answer

0 votes
Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 18, 2021


did you used the latest version? 

We had almost the same, only on 7.2 is starting to work like a charm

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