Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error when uninstall Bamboo in Windows server Edited

What should I do?

 

the log shows:

 

Exception:

java.lang.NullPointerException
at java.base/java.util.StringTokenizer.<init>(StringTokenizer.java:199)
at java.base/java.util.StringTokenizer.<init>(StringTokenizer.java:221)
at com.install4j.runtime.installer.helper.fileinst.FileRemover.addFiles(Unknown Source)
at com.install4j.runtime.installer.helper.fileinst.FileRemover.handleClassPathFile(Unknown Source)
at com.install4j.runtime.installer.helper.fileinst.FileRemover.deleteFile(Unknown Source)
at com.install4j.runtime.installer.helper.fileinst.FileInstaller$4.run(Unknown Source)
at com.install4j.runtime.installer.helper.comm.actions.RunAction.execute(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeAction(Unknown Source)
at com.install4j.runtime.installer.helper.fileinst.FileInstaller.deleteFile(Unknown Source)
at com.install4j.runtime.beans.actions.UninstallFilesAction.uninstall(Unknown Source)
at com.install4j.runtime.installer.UninstallerContextImpl$2.fetchValue(Unknown Source)
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionChecked(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObjectChecked(Unknown Source)
at com.install4j.runtime.installer.UninstallerContextImpl.performActionIntStatic(Unknown Source)
at com.install4j.runtime.installer.UninstallerContextImpl.performActionInt(Unknown Source)
at com.install4j.runtime.installer.ContextImpl.performAction(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.executeActions(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.handleCommand(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.start(Unknown Source)
at com.install4j.runtime.installer.Uninstaller.runInProcess(Unknown Source)
at com.install4j.runtime.installer.Uninstaller.main(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:567)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
at com.install4j.runtime.launcher.WinLauncher.main(Unknown Source)

System properties:

sun.desktop=windows
awt.toolkit=sun.awt.windows.WToolkit
java.specification.version=12
sun.cpu.isalist=amd64
sun.jnu.encoding=Cp1252
java.class.path=C:\Program Files\Bamboo\.install4j\i4jruntime.jar;C:\Program Files\Bamboo\.\.install4j\user.jar;
sun.awt.enableExtraMouseButtons=true
java.vm.vendor=Oracle Corporation
sun.arch.data.model=64
install4j.exeDir=C:\Program Files\Bamboo\
user.variant=
java.vendor.url=https://java.oracle.com/
install4j.systemLanguage=en
user.timezone=Etc/GMT
java.vm.specification.version=12
os.name=Windows Server 2016
user.country=US
sun.boot.library.path=c:\program files\java\jdk-12.0.1\bin
sun.java.command=C:\Program Files\Bamboo\uninstall.exe
jdk.debug=release
sun.cpu.endian=little
exe4j.unextractedPosition=0
user.home=C:\Users\progrez
user.language=en
java.specification.vendor=Oracle Corporation
exe4j.processCommFile=C:\Users\progrez\AppData\Local\Temp\2\e4j_p8264.tmp
java.version.date=2019-04-16
java.home=c:\program files\java\jdk-12.0.1
file.separator=\
java.vm.compressedOopsMode=32-bit
line.separator=

java.vm.specification.vendor=Oracle Corporation
java.specification.name=Java Platform API Specification
exe4j.moduleName=C:\Program Files\Bamboo\uninstall.exe
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
exe4j.tempDir=
user.script=
exe4j.consoleCodepage=cp0
sun.management.compiler=HotSpot 64-Bit Tiered Compilers
exe4j.isInstall4j=true
java.runtime.version=12.0.1+12
user.name=progrez
path.separator=;
os.version=10.0
java.runtime.name=Java(TM) SE Runtime Environment
file.encoding=Cp1252
java.vm.name=Java HotSpot(TM) 64-Bit Server VM
exe4j.semaphoreName=Local\c:_program_files_bamboo_uninstall.exe
install4j.appDir=C:\Program Files\Bamboo\
java.vendor.url.bug=https://bugreport.java.com/bugreport/
java.io.tmpdir=C:\Users\progrez\AppData\Local\Temp\2\
java.version=12.0.1
user.dir=C:\Program Files
os.arch=amd64
java.vm.specification.name=Java Virtual Machine Specification
sun.os.patch.level=
java.library.path=C:\Program Files\Bamboo\.\.install4j;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\TortoiseHg\;C:\Program Files\Java\jdk-12.0.1\bin;c:\program files\java\jdk-12.0.1\bin
java.vm.info=mixed mode, sharing
java.vendor=Oracle Corporation
java.vm.version=12.0.1+12
sun.io.unicode.encoding=UnicodeLittle
java.class.version=56.0
exe4j.launchName=C:\Program Files\Bamboo\uninstall.exe

1 answer

0 votes

Hi @Rika Mandasari

I see this question is from last week and I'm not sure if you are still facing this problem at the moment. Please let me know if this is the case so I can open a support ticket for you. The support channel seems to be more appropriate for this type of issue.

I had a little chat with a developer this morning and his hint was that this could be a permission issue or even a concurrent modification issue, but those are only guesses based on the limited information we have.

I'll wait for your next comment to decide if I open a ticket for this one or not.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bamboo

Bamboo Data Center - Early Access Program 2

We’re preparing for Bamboo 8.0, which will be our first Data Center release. To make sure our app vendors and customers with written in-house apps are prepared, we’re launching Bamboo 8.0 Early Acces...

132 views 1 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you