Error when uninstall Bamboo in Windows server

Rika Mandasari June 17, 2019

What should I do?

 

the log shows:

 

Exception:

java.lang.NullPointerException
at java.base/java.util.StringTokenizer.<init>(StringTokenizer.java:199)
at java.base/java.util.StringTokenizer.<init>(StringTokenizer.java:221)
at com.install4j.runtime.installer.helper.fileinst.FileRemover.addFiles(Unknown Source)
at com.install4j.runtime.installer.helper.fileinst.FileRemover.handleClassPathFile(Unknown Source)
at com.install4j.runtime.installer.helper.fileinst.FileRemover.deleteFile(Unknown Source)
at com.install4j.runtime.installer.helper.fileinst.FileInstaller$4.run(Unknown Source)
at com.install4j.runtime.installer.helper.comm.actions.RunAction.execute(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeAction(Unknown Source)
at com.install4j.runtime.installer.helper.fileinst.FileInstaller.deleteFile(Unknown Source)
at com.install4j.runtime.beans.actions.UninstallFilesAction.uninstall(Unknown Source)
at com.install4j.runtime.installer.UninstallerContextImpl$2.fetchValue(Unknown Source)
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionChecked(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObjectChecked(Unknown Source)
at com.install4j.runtime.installer.UninstallerContextImpl.performActionIntStatic(Unknown Source)
at com.install4j.runtime.installer.UninstallerContextImpl.performActionInt(Unknown Source)
at com.install4j.runtime.installer.ContextImpl.performAction(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.executeActions(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.handleCommand(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.start(Unknown Source)
at com.install4j.runtime.installer.Uninstaller.runInProcess(Unknown Source)
at com.install4j.runtime.installer.Uninstaller.main(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:567)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
at com.install4j.runtime.launcher.WinLauncher.main(Unknown Source)

System properties:

sun.desktop=windows
awt.toolkit=sun.awt.windows.WToolkit
java.specification.version=12
sun.cpu.isalist=amd64
sun.jnu.encoding=Cp1252
java.class.path=C:\Program Files\Bamboo\.install4j\i4jruntime.jar;C:\Program Files\Bamboo\.\.install4j\user.jar;
sun.awt.enableExtraMouseButtons=true
java.vm.vendor=Oracle Corporation
sun.arch.data.model=64
install4j.exeDir=C:\Program Files\Bamboo\
user.variant=
java.vendor.url=https://java.oracle.com/
install4j.systemLanguage=en
user.timezone=Etc/GMT
java.vm.specification.version=12
os.name=Windows Server 2016
user.country=US
sun.boot.library.path=c:\program files\java\jdk-12.0.1\bin
sun.java.command=C:\Program Files\Bamboo\uninstall.exe
jdk.debug=release
sun.cpu.endian=little
exe4j.unextractedPosition=0
user.home=C:\Users\progrez
user.language=en
java.specification.vendor=Oracle Corporation
exe4j.processCommFile=C:\Users\progrez\AppData\Local\Temp\2\e4j_p8264.tmp
java.version.date=2019-04-16
java.home=c:\program files\java\jdk-12.0.1
file.separator=\
java.vm.compressedOopsMode=32-bit
line.separator=

java.vm.specification.vendor=Oracle Corporation
java.specification.name=Java Platform API Specification
exe4j.moduleName=C:\Program Files\Bamboo\uninstall.exe
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
exe4j.tempDir=
user.script=
exe4j.consoleCodepage=cp0
sun.management.compiler=HotSpot 64-Bit Tiered Compilers
exe4j.isInstall4j=true
java.runtime.version=12.0.1+12
user.name=progrez
path.separator=;
os.version=10.0
java.runtime.name=Java(TM) SE Runtime Environment
file.encoding=Cp1252
java.vm.name=Java HotSpot(TM) 64-Bit Server VM
exe4j.semaphoreName=Local\c:_program_files_bamboo_uninstall.exe
install4j.appDir=C:\Program Files\Bamboo\
java.vendor.url.bug=https://bugreport.java.com/bugreport/
java.io.tmpdir=C:\Users\progrez\AppData\Local\Temp\2\
java.version=12.0.1
user.dir=C:\Program Files
os.arch=amd64
java.vm.specification.name=Java Virtual Machine Specification
sun.os.patch.level=
java.library.path=C:\Program Files\Bamboo\.\.install4j;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\TortoiseHg\;C:\Program Files\Java\jdk-12.0.1\bin;c:\program files\java\jdk-12.0.1\bin
java.vm.info=mixed mode, sharing
java.vendor=Oracle Corporation
java.vm.version=12.0.1+12
sun.io.unicode.encoding=UnicodeLittle
java.class.version=56.0
exe4j.launchName=C:\Program Files\Bamboo\uninstall.exe

1 answer

0 votes
Daniel Santos
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 24, 2019

Hi @Rika Mandasari

I see this question is from last week and I'm not sure if you are still facing this problem at the moment. Please let me know if this is the case so I can open a support ticket for you. The support channel seems to be more appropriate for this type of issue.

I had a little chat with a developer this morning and his hint was that this could be a permission issue or even a concurrent modification issue, but those are only guesses based on the limited information we have.

I'll wait for your next comment to decide if I open a ticket for this one or not.

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