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Error when sending mail notifications

Hi,

I am getting the error message:

com.sun.mail.util.MailConnectException: Couldn't connect to host, port: smtp.office365.com, 587; timeout 20000; nested exception is: java.net.SocketTimeoutException: connect timed out

When Bamboo is trying to send notifications.

Any help?

Thanks

1 answer

1 accepted

0 votes
Answer accepted
robhit Atlassian Team Apr 08, 2018

Hi Edward,

The message hints us at the connectivity issue. You could check the following to troubleshoot:

  • Check if the port 587 is correct and open.
  • Test the connectivity using the telnet command:
    telnet smtp.office365.com 587

Thanks,

Robhit

Hi @robhit,

Thanks! It was indeed related to the port issue.

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