Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Configure mail server and got Authentication unsuccessful [DB7PR02CA0016.eurprd02.prod.outlook.com]

The mail settings you entered were not valid. Error thrown was: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [DB7PR02CA0016.eurprd02.prod.outlook.com]

What could be a cause of the error? I know that user credentials are correct.

1 answer

0 votes
Sharmila Atlassian Team Feb 25, 2020

Hello,

By the initial look of the error and since you have the right credentials, I suspect the issue maybe with the MS Exchange mail server. Probably the user account is not allowed to send an email via a relay. Kindly confirm this with the MS administrator of the Exchange server.

Also check if the SMTP port is opened on firewall.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bamboo

Bamboo Data Center is here!

G’day Bamboo customers, The wait is over! Bamboo Data Center edition you have been asking for is finally here! This self-managed enterprise offering of Bamboo has the resilience, reliability, and s...

551 views 1 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you