Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,366,182
Community Members
 
Community Events
168
Community Groups

Configure mail server and got Authentication unsuccessful [DB7PR02CA0016.eurprd02.prod.outlook.com]

Андрей_Чорняк
Андрей_Чорняк Feb 24, 2020

The mail settings you entered were not valid. Error thrown was: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [DB7PR02CA0016.eurprd02.prod.outlook.com]

What could be a cause of the error? I know that user credentials are correct.

Answer
Watch
Like Be the first to like this
780 views

1 answer

0 votes
Sharmila
Sharmila Atlassian Team Feb 25, 2020

Hello,

By the initial look of the error and since you have the right credentials, I suspect the issue maybe with the MS Exchange mail server. Probably the user account is not allowed to send an email via a relay. Kindly confirm this with the MS administrator of the Exchange server.

Also check if the SMTP port is opened on firewall.

Reply

Suggest an answer

Log in or Sign up to answer
Bamboo
Bamboo
TAGS

Atlassian Community Events

See all events