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Configure mail server and got Authentication unsuccessful [DB7PR02CA0016.eurprd02.prod.outlook.com]

Андрей_Чорняк
Андрей_Чорняк Feb 24, 2020

The mail settings you entered were not valid. Error thrown was: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [DB7PR02CA0016.eurprd02.prod.outlook.com]

What could be a cause of the error? I know that user credentials are correct.

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Sharmila
Sharmila
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 25, 2020

Hello,

By the initial look of the error and since you have the right credentials, I suspect the issue maybe with the MS Exchange mail server. Probably the user account is not allowed to send an email via a relay. Kindly confirm this with the MS administrator of the Exchange server.

Also check if the SMTP port is opened on firewall.

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