Configuration Wizard Hangs when creating the database for version 7.2.4

[Jason Bullock]

I am trying to install Bamboo 7.2.4 using MySQL 5.7.34. This is a new install and new database and thus I am using the configuration wizard to setup. I get to the stage where the wizard is asking to configure the database. Unfortunately, the setup just hangs.

It creates the database, but it gets hung and cannot move to the next stage of the step up.

Help!!

[Joshua Sneed Contegix]

Hi Jason,

Check the database is configured correctly. Incorrect collation, BD user permissions, etc can cause some weird stuff to happen. Cheers!

[Jason Bullock]

Joshua, 

I definitely made sure that the DB is configured as mentioned with the proper character set ( utf8 ) and the proper collation ( utf8_bin). I have created a bamboo user with the proper privileges. 

However when I run I am "root" and not bamboo user. 

Any thoughts on being a using the dedicated user to run?

[Joshua Sneed Contegix]

Hi Jason,

It is possible that the setup is not hanging on DB population, but on home directory population and the user may play a part of it.

• Are you tailing application logs during setup? There should be a clear delineation between the DB setup and whatever follows it. It may also be worthwhile to check/tail the DB logs to see if Bamboo is still working the DB or if it actually dies.
• How is Bamboo being started? Is Bamboo setup as a service or did you setup systemd? (here's the windows service page if needed)
• During installation, did you set the home directory and is it's permissions/ownership correct?
• Have you checked the catalina log to see if an error appears? The app log should also be in catalina, but additional tomcat stuff will be in there too.

Cheers!

[Jason Bullock]

Johsua,

Indeed I have Bamboo set up as a service using systemd. 

I have created a dedicated user that has the required permissions and tried running as that dedicated user. 

I have checked the logs and it does not give me an explicit ERROR  that points me in any direction.

Everytime I try and set up I do the following,

external DB > MYSQL > Direct JDC connection > Provide privileged DB user to create DB > it then tells me that it is setting up the DB and just hangs there for hours telling me it is creating the DB

[Joshua Sneed Contegix]

Jason,
Does it finish? What does the end of the hang look like? Is it an error? Do you see tables being created/populated in the DB? The piece of information that will make all this make sense is still missing. No, I do not know exactly what it is. Yes, you have to find it. Please let us know what is under those rocks. Cheers!

[Jason Bullock]

Joshua,

The install does not finish so no error code is shown. The database indeed gets created because when I enter the command show tables; there are tables.

The logs seem to stop at,

60601: Validate existing Atlassian User directories for Embedded Crowd migration

[Joshua Sneed Contegix]

Hi Jason,

That appears to be an upgrade task and not an install procedure. Are you connecting Bamboo to Jira or LDAP for user management?

• https://jira.atlassian.com/browse/BAM-20813
• https://jira.atlassian.com/browse/BAM-20079
• https://jira.atlassian.com/browse/BAM-19963
• https://jira.atlassian.com/browse/BAM-19995

There may be an issue with the atlassian-user.xml file: either it contains data it should not or it does not contain data it should. Cheers!