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Boot strap error

I upgraded to  Atlassian Bamboo version 6.4.1 build 60405 - 19 Mar 18 as recommended. I ran a restore to get back our configuration and settings but all I'm getting is:

You cannot access Bamboo at present. Look at the table below to identify the reasons:


2018-04-03 10:46:12fatalbootstrapBamboo bootstrap failed: Failed to run pre-bootstrap upgrade tasks. Please contact Atlassian Support at

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Thanks for the reply - it appears the sever has multiple installs and the update did not install in the same location as the previously working install. However I've had to go back to the previous version as it gave database incompatibility errors when installed in the correct folder.

I will create a new VM and install from scratch there.

robhit Atlassian Team Apr 03, 2018

Good Luck!

0 votes
robhit Atlassian Team Apr 03, 2018

Hi Matthew,

Thanks for your question!

The error message you are seeing in Bamboo UI is very generic. I would recommend digging into the logs at "<bamboo_home>/logs/atlassian-bamboo.log" or the Catalina logs - "<Bamboo-Install>/logs/*"

This will give you more meaningful answer to exactly what you could be hitting and then we can try to figure out what is wrong.



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