Bamboo bootstrap failed: Could not make directory

[Edrian Purnama]

Hello i want to install Bamboo but when the service is running, it runs like this:

You cannot access Bamboo at present. Look at the table below to identify the reasons:

TimeLevelTypeDescriptionException

2020-11-17 18:42:33

fatal

bootstrap

Bamboo bootstrap failed: Could not make directory/ies: C:\Users\EdrianPS\Documents\BAMBOO

Please contact us at https://support.atlassian.com/ if you have any queries.

does anyone know the answer for this? thanks in advance

[Daniel Ebers]

Hi Edrian,

welcome to the Atlassian Community!

On first sight it looks like a permission problem.
Please kindly make sure you followed all the steps described in the installation guide as well as some additional information for let Bamboo run as a Windows service:

https://confluence.atlassian.com/bamboo/running-bamboo-as-a-windows-service-as-the-local-user-416580754.html

Cheers,
Daniel

[Biswajit Sahu]

Hi Daniel,

I go through your link, I setup my users in my local, but still got same issue,

I am using Version 8.0.5, I have tried alsot. Please help me on this.

Thanks,

Biswajit

[Daniel Ebers]

Reading the error message I would think this is a permission-related problem for the directory the installation should go into.
Have you checked if the user which is used by the bamboo-installer is able to write to that directory properly?