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Bamboo Remote Agent not using Windows Admin Account

I've installed a remote agent as a Windows service and set the service to Log On as an admin user but when I run a job the agent uses the SYSTEM account.

How do you configure the agent to use an admin account?

5 answers

1 accepted

Hi John,

Thanks for the question. As per this document, (Running Bamboo as a Windows service as the local user - Atlassian Documentation) you can go to the properties page of the Bamboo remote agent service, move to 'Log On' tab and choose 'This account'. After, fill in the credentials of the admin account and save. Restart the remote agent service and let me know how this goes. Feel free to open a support ticket ( if you still experience the same problem and provide screenshots indicating the problem, Bamboo server, and remote agent log files.



The page you linked to in this answer no longer exists. Does this guide exist anywhere else?

Hello Guys, 

I just updated the link shared with a new one!

I had the same problem. After reading through the Tanuki service wrapper documentation (and some trial and error) the following worked for me:

1. If you already have a Windows service installed to run the Bamboo remote agent, uninstall it.

2. Edit wrapper.conf as follows:

# Specify the user to run as at installation time (will prompt for password at install time)
wrapper.ntservice.account=[fully-qualified-username eg MYDOMAIN\myuser]
set.USERNAME=[username eg myuser]

3. Install the service using the InstallNTService.bat in the Bamboo agent directory; it will prompt for the password at install time, and will remember this password in the service.

Then, check the 'Agents' administration panel in the Bamboo UI, and you should see that the username is what you are expecting.

Yes I am. I have restarted the agent, rebooted Windows, uninstalled and installed the service as per Java Service Wrapper documentation as well. All to no avail.

I have a Bamboo remote agent on Windows. I have it configured as shown in the documentation linked to above. When I look at the system properties tab on the Administration > Agents > page it shows the USERNAME=SYSTEM. The agents' temporary directory and user home directory are all correct and using the build users' home directory.

What I see:






In several of the tasks I had for the Windows plan, I added a "set" command which printed the values of the environment.

What I would expect to see is that almost everything from above would be the same except:


How can I get that to happen ? Or is Bamboo just going to use SYSTEM no matter what user the service is logged on as ?

The service is logged on as "builder" for the above setup.

If you are running this as a service did you restart the Bamboo Agent service after entering the user details?

Hi Brendon,

Sorry for the inconvenience. The page is removed for the latest Bamboo versions (5.x). Use the old copy of that same page -


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