Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Bamboo LDAP sync does not work


We have modifed or LDAP org structure, moved users to different org unit.

We also updated the atlassian-user.xml and ehcache.xml config files accordingly.

However Bamboo does not sync the new location and new groups.

Does anyone have experience or suggestion to solve this?

1 answer

0 votes

Hi Jozef,

  • Did you restart Bamboo after making those changes?
  • Do you see any sync errors in the Bamboo logs?

At this point I would restart Bamboo if you have not and take a look at the logs to see what Bamboo is reporting, e.g. errors, etc.

If you find errors and nothing stands out please paste the log snippet here where it fails to sync and we'll go from there.

Finally, you can also setup debug logging and test the connection and make sure it's valid using the information in Testing LDAP or Active Directory connectivity with Paddle:

Paddle is a tool that will test the LDAP or Active Directory settings in your atlassian-user.xml.

Use this to test your connection and settings and verify it returns good data.



Hi Branden,

Thank you for your suggestion. We edited atlassian-user.xml accidentally in inappropiate directory under


,instead of under


After editing the atlassian-user.xml under /var as it described in documentation the synchonization is working.

Does anyone know what is the purpose of the atlassian-user.xml file under /opt/... folder?



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bamboo

Bamboo Data Center 8.1 is now available

G’day Bamboo customers, Bamboo DC 8.1 is now available with it the following features and programs: SAML 2.0, OpenID Connect, and Crowd SSO In order to help admins with a simplified user manage...

167 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you