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Bamboo - Express installation with failure

Günther Bär

Hello,

I tried to install Bamboo on my local computer for an evaluation. Unfortunately I got the following error message:

2019_10_10_14_44_01_Bamboo_error_reporting_Atlassian_Bamboo.png

I already use jdk 1.8. So this could not be the problem. If any log files are needed please let me know which one.

I appreciate any help to solve this problem!

Thanks for your help in advance!

Günther

Accepted answers

Daniel Santos_157bm4

Hi @Günther Bär

If this is a new installation and you have nothing to lose, please try the following:

Stop the process
Delete the Bamboo home directory
Delete the DB created for Bamboo (in case you configured it with an external DB)
Start the process again
Configure your instance

This problem happens when one of the encryption keys (from DB or filesystem) is not available. It could be an issue caused by an interrupted installation, wrong filesystem permissions when restarting the process with a different user or another issue.

Considering that you have nothing to lose I would just try another installation with a clean environment.

Let me know how it goes. =]

All comments

Daniel Santos_157bm4

Hi @Günther Bär

If this is a new installation and you have nothing to lose, please try the following:

Stop the process
Delete the Bamboo home directory
Delete the DB created for Bamboo (in case you configured it with an external DB)
Start the process again
Configure your instance

Considering that you have nothing to lose I would just try another installation with a clean environment.

Let me know how it goes. =]

Günther Bär

Hi @Daniel Santos

I followed your instructions but unfortunately it didn't work. The same effect as before.

The log file says something like

2019-10-14 09:15:38,794 INFO [AtlassianEvent::0-BAM::EVENTS:pool-1-thread-2] [BambooSmackClient] No IM server specified. Bamboo Smack client not initialised.
2019-10-14 09:15:40,167 INFO [http-nio-8085-exec-15] [JohnsonFilter] The application is still starting up, or there are errors. Redirecting request from '/setup/finishsetup.action' to '/error/errorEvents.action'
2019-10-14 09:15:40,198 INFO [http-nio-8085-exec-13] [AccessLogFilter] admin GET http://localhost:8085/error/errorEvents.action?next=/setup/finishsetup.action 380029kb

2019-10-14 09:15:38,794 ERROR [finishsetupBackgroundThread] [FinishSetupAction] Failed to set up Bamboo
java.lang.RuntimeException: Failed to upgrade
at com.atlassian.bamboo.upgrade.UpgradeLauncher.upgradeAndStartBamboo(UpgradeLauncher.java:150)
at com.atlassian.bamboo.ww2.actions.setup.FinishSetupAction.execute(FinishSetupAction.java:41)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at ognl.OgnlRuntime.invokeMethod(OgnlRuntime.java:899)
at ognl.OgnlRuntime.callAppropriateMethod(OgnlRuntime.java:1544)
at ognl.ObjectMethodAccessor.callMethod(ObjectMethodAccessor.java:68)
at com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethodWithDebugInfo(XWorkMethodAccessor.java:98)
at com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethod(XWorkMethodAccessor.java:90)
at ognl.OgnlRuntime.callMethod(OgnlRuntime.java:1620)
at ognl.ASTMethod.getValueBody(ASTMethod.java:91)
at ognl.SimpleNode.evaluateGetValueBody(SimpleNode.java:212)
at ognl.SimpleNode.getValue(SimpleNode.java:258)
at ognl.Ognl.getValue(Ognl.java:470)
at ognl.Ognl.getValue(Ognl.java:434)
at com.opensymphony.xwork2.ognl.OgnlUtil$3.execute(OgnlUtil.java:401)
at com.opensymphony.xwork2.ognl.OgnlUtil.compileAndExecuteMethod(OgnlUtil.java:453)
at com.opensymphony.xwork2.ognl.OgnlUtil.callMethod(OgnlUtil.java:399)
at com.opensymphony.xwork2.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:438)
at com.opensymphony.xwork2.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:293)
at org.apache.struts2.interceptor.BackgroundProcess$1.run(BackgroundProcess.java:55)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.IllegalArgumentException: Unable to read cipher data for 0

Daniel Santos_157bm4

Hi @Günther Bär

The error you shared means that Bamboo is attempting an upgrade. That would happen only if the home directory is set with a DB configuration.

Are you attempting an upgrade or a clean installation?

The steps I shared before should lead you to the Bamboo installation wizard where you would need to configure the instance path, DB connection, admin user etc.

Did you get through those after following the steps I shared?

If you didn't, please make sure you are really removing the Bamboo home directory specified by <BAMBOO_INSTALL>/atlassian-bamboo/WEB-INF/classes/bamboo-init.properties.

⚠️ Is you are attempting an upgrade, please make sure you have a backup of your previous instance before removing any data from this server.

Günther Bär

Hi @Daniel Santos

I just tried to make a complete new express installation (no update) and not using an external database. During the installation process I just could enter the credentials for the administration user. Afterwards nothing happens.

I also followed the steps you described later on and removed the whole Bamboo home directory but this didn't work either.