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Bamboo Elastic Agent can't start

When a new elastic instance comes up it fails to start the elastic agent.  I see the following error in the bamboo-elastic-agent.out log:


root@ip-172-31-17-228:/opt/bamboo-elastic-agent/bin# /etc/init.d/bamboo start
Starting bamboo
root@ip-172-31-17-228:/opt/bamboo-elastic-agent/bin# Starting Elastic Bamboo Agent...
2015-07-01 06:39:20,292 INFO [main] [S3Sync] Syncing from: bamboo-agent-release-eu-w1/5.10-OD-01-004/38e64b49d9dd5dda25c940a4d073a02981351da7/ to /opt/bamboo-elastic-agent
2015-07-01 06:39:20,594 INFO [main] [S3Utils] Syncing s3://bamboo-agent-release-eu-w1/5.10-OD-01-004/38e64b49d9dd5dda25c940a4d073a02981351da7/ to /opt/bamboo-elastic-agent
2015-07-01 06:39:20,594 INFO [main] [S3Utils] Fetching the list of remote objects...
Exception in thread "main" AmazonS3Exception: Status Code: 403, AWS Service: Amazon S3, AWS Request ID: 55ADF7C42A65EB83, AWS Error Code: AccessDenied, AWS Error Message: Access Denied, S3 Extended Request ID: Gwr6WB1yFSXVj8AMDwarJFNoUgcWJN0iCGdp1yaCQdRl2fAwLtIV8Ah61hP/A1vmkWWZknNxEXo=
    at com.amazonaws.http.AmazonHttpClient.handleErrorResponse(
    at com.amazonaws.http.AmazonHttpClient.executeHelper(
    at com.amazonaws.http.AmazonHttpClient.execute(

. . .


We have a license for 5 remote agents. Now there is only 2 agents in running state, the 3 of them always in pending state. We have manually terminated these 3 this morning, but server starts new agents as there is queue and it will increase during the day.

Please advise!  We are almost totally blocked.

3 answers

0 votes

Please create support request at and our Support Engineers will help you

0 votes

This has been fixed earlier today.

0 votes
Deleted user Sep 27, 2016

Hi Przemek Bruski and Alexey Chystoprudov

it worked longer than year, thanks, but currently we have the same issue.

How to continue?

it should be fixed now. Please try

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