automation not triggered when issue transitioned

Thibaut Cellier July 21, 2023

Hello, 

 


I have a problem with an automation which should trigger when the issue epic type transitioned. I have another automation that passed the story issue type from "to do" to "in progress" when I move sub-task from "to do" to "in progress" and my automation that not worked should move a parent, epic type, move from "open" to "in progress" in my workflow.

When I change manually my story from "to do" to "in progress" my automation on my epic is triggered but when I changed my subtask triggering my first automation, my second that move epic, it's not triggering.

I don't understand ? can you help me or explain my error in the automation

 

Thank for your help 

1 answer

1 accepted

2 votes
Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 21, 2023

Hi Thibaut,

Sub-tasks are not directly related to Epics. They are children of the parent of a standard issue type (e.g. Story or Task) which is a child of an Epic. 

So you need a rule that transitions the parent issue type of the sub-task when the sub-task transitions. Then you need a rule that transitions the Epic when the child (e.g. Story or Task) transitions. 

Thibaut Cellier July 21, 2023

I'm sorry my explanation it didn't clear because I made exactly these two automation, but the automation on Epic isn't triggered automatically except if I change the transition manually on the story.

When changed the transition on the sub-task my first automation moved the correct transition of my story and the second automation didn't move the transition of my Epic

Like John Funk likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 21, 2023

Ah, check the Rule details for the Epic rule to make sure the box is checked to Allow Rule …

Like Marco Túlio likes this
Thibaut Cellier July 21, 2023

Oh thanks, I hadn't ticked that box. I never paid much attention to that box

Like John Funk likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 21, 2023

Yeah, that box needs to be checked if the rule should be triggered as a result of another rule.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events