Workflow between Jira Service Desk queues

[Amer Hameed]

Hello,

We have several Jira Service Desk queues and we want to see if we can do something where a ticket is created in the HR queue and then kickoffs to other queues (operations, IT, back office, etc.) for tasks to be completed by each department and ending back into HR when it's ready to complete.

Thanks,

Amer

[Mikael Sandberg]

The short answer is yes, you can do this using Automation. I use it to create tasks that needs to be completed when a new employee is onboarding/offboarding for example.

[Amer Hameed]

Do you know of a tutorial to do this? We don't really use automation yet.

[Mikael Sandberg]

I would start by checking out the Jira automation template library, it has a lot of examples and links to blog posts that gives you more in depth information. Creating the rule you are looking to implement is fairly simple, just be aware that depending on what plan you are, there are limits to the number of multi-project automations you can do each month. Have a look at https://www.atlassian.com/software/jira/service-management/pricing for more information.