We have several Jira Service Desk queues and we want to see if we can do something where a ticket is created in the HR queue and then kickoffs to other queues (operations, IT, back office, etc.) for tasks to be completed by each department and ending back into HR when it's ready to complete.
I would start by checking out the Jira automation template library, it has a lot of examples and links to blog posts that gives you more in depth information. Creating the rule you are looking to implement is fairly simple, just be aware that depending on what plan you are, there are limits to the number of multi-project automations you can do each month. Have a look at https://www.atlassian.com/software/jira/service-management/pricing for more information.
Hi all, After many months of work, I am delighted to announce the launch of the Jira Automation Template Library! The Template Library is a new website dedicated to all things Jira au...
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