Workflow between Jira Service Desk queues

Amer Hameed December 15, 2020

Hello,

 

We have several Jira Service Desk queues and we want to see if we can do something where a ticket is created in the HR queue and then kickoffs to other queues (operations, IT, back office, etc.) for tasks to be completed by each department and ending back into HR when it's ready to complete.


Thanks,


Amer

1 answer

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 15, 2020

The short answer is yes, you can do this using Automation. I use it to create tasks that needs to be completed when a new employee is onboarding/offboarding for example.

Amer Hameed December 15, 2020

Do you know of a tutorial to do this? We don't really use automation yet.

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 15, 2020

I would start by checking out the Jira automation template library, it has a lot of examples and links to blog posts that gives you more in depth information. Creating the rule you are looking to implement is fairly simple, just be aware that depending on what plan you are, there are limits to the number of multi-project automations you can do each month. Have a look at https://www.atlassian.com/software/jira/service-management/pricing for more information.

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