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Remembering original associate



We have In Progress and In Review columns in project. Developer is moving tickete from In Progress to In Review. I want to store current assignee as issue property and then when ticket is rejected In Review - when moving back, automatically assign it to original assignee.

I've created rule that stores current assignee "{{issue.assignee.accountId}}" in "developerAccountId" when moving to "In Review"

And another rule when moving back to assign issue to "Smart value" with value "{{}}"

But that throws an error

" (Specified user does not exist or you do not have required permissions)"


Can you help me?

2 answers

Can you explain why it should work? I'm setting {{developerAccountId}} property and in logs when I print out {{}} it prints out correct value. Just assigning doesn't work.

Sounds like a permission issue then. 

Under Rule Details Who do you have as the Actor is it "Automation for Jira"? Try setting this to a user you know has the required permissions. 

I tried that already - but didn't help. Also - I have rules to assign to specific people (i.e. when moving to "QA" column) and that works.

Typo on the Action Smart Value?

{{developer.AccountId}} including the "."

Here's where I'm setting this property and then where I'm trying to use this. I don't think it's the typo because I can print out this value and it looks ok.


Screenshot 2020-10-14 at 16.56.31.pngScreenshot 2020-10-14 at 16.58.47.png

Ah, sorry I hadn't realised you were setting this data as an entity. We have a similar use case but we capture the assignee in a custom field called "Developer" so others can see who had developed the Story in the future. 

Your issue is a simple fix :) 

In the Set entity property - Entity type - you currently have "Issue" set should be "User".  

But I want this property to be set on Issue not User. 

0 votes

Hey @Krzysztof Adamski 

This should work for you. 



if it is a custom field {{customfield_XXXXX.accountId}}

Reassign Rule.png

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