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I have created a rule that will update a custom field based on the description. This successfully works, but when I try to include the value of the custom field it is always blank. I have two rules, one to update the custom field and another rule that will trigger an email. I thought because they are two different rules that it was the problem, but I created a test rule to update the customer field and then log the value of the custom field. It always returns empty.
Here is how I tried logging the value:
Is the custom field you are trying to log the same field that you just modified within the rule?
If so, I believe it is logging the original value (at the point of trigger), not what you changed. Please try adding a Re-fetch action after the edit and before the logging. That reloads the issue into the rule context before proceeding.
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