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Create several queues in 1 project

Wael July 26, 2023

How is it possible to create several queues for 1 project and re-direct tickets to their corresponding queue automatically based on keywords found in the summary, while maintaining a Slack connection? or have multiple projects and move tickets in between automatically based on Summary keywords, while maintaining a Slack connection as well?

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 26, 2023

Hi Wael - Welcome to the Atlassian Community!

Wow, there's a lot going on with that question. Let's start one at a time. 

Yes, you can create multiple Queues with Jira Service Management. 

Can the Queues be based on a JQL query to check certain values of certain fields? Yes. 

Can you connect Jira to Slack? Yes. 

Wael July 27, 2023

Thank you so much for the reply, John, very helpful. 

Wondering now how can I centralize all the requests that I get from one Slack channel and route them into different queues within 1 project according to keywords found in the Issue Summary field. 

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2023

I would just say to start creating and testing and see how it goes. Then circle back here with questions as you run into problems. 

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