Create several queues in 1 project

[Wael]

How is it possible to create several queues for 1 project and re-direct tickets to their corresponding queue automatically based on keywords found in the summary, while maintaining a Slack connection? or have multiple projects and move tickets in between automatically based on Summary keywords, while maintaining a Slack connection as well?

[John Funk · Accepted solution]

Hi Wael - Welcome to the Atlassian Community!

Wow, there's a lot going on with that question. Let's start one at a time. 

Yes, you can create multiple Queues with Jira Service Management. 

Can the Queues be based on a JQL query to check certain values of certain fields? Yes. 

Can you connect Jira to Slack? Yes. 

[Wael]

Thank you so much for the reply, John, very helpful. 

Wondering now how can I centralize all the requests that I get from one Slack channel and route them into different queues within 1 project according to keywords found in the Issue Summary field. 

[John Funk]

I would just say to start creating and testing and see how it goes. Then circle back here with questions as you run into problems.