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Create Auto Labeling rule


Is there a way to search for specific keywords inside a ticket and automatically assign it a label or tag?  

e.g. we have an automated access request system that pipes its data into JSM and has the same few keywords when it completes a ticket. We want a rule to search for those key words and assign it a label so we can create better reporting. 

1 answer

0 votes
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 19, 2022

Hello @jared

Thank you for reaching out.

You can use an automation rule to properly check the resolved issue against a JQL query, properly checking if the issue matches specific keywords on any text fields and adding the relevant labels. These would be the steps:

  1. Navigate to your project > Project settings > Automation
  2. Create the following automation rule, replacing the keyword1 and keyword2 with the relevant keywords you need:
    Screen Shot 2022-08-19 at 6.45.29 PM.png

You can check the documentation below for more details about the JQL operator used in the Automation:

JQL CONTAINS ~ Operator 

Let us know if you have any questions.

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 22, 2022


Another option would be to use the issue field condition if the keyword search is simple e.g. 

Automation - Code Barrel JIRA 2022-08-23 09-17-30.png

Or if you need something a bit more complex, you can use our regex option in the advanced conditionAutomation - Code Barrel JIRA 2022-08-23 09-18-12.png

Both of these can run a bit faster than the JQL condition.


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