Hi,
Is there a way to search for specific keywords inside a ticket and automatically assign it a label or tag?
e.g. we have an automated access request system that pipes its data into JSM and has the same few keywords when it completes a ticket. We want a rule to search for those key words and assign it a label so we can create better reporting.
Hello @jared
Thank you for reaching out.
You can use an automation rule to properly check the resolved issue against a JQL query, properly checking if the issue matches specific keywords on any text fields and adding the relevant labels. These would be the steps:
You can check the documentation below for more details about the JQL operator used in the Automation:
Let us know if you have any questions.
Hi!
Another option would be to use the issue field condition if the keyword search is simple e.g.
Or if you need something a bit more complex, you can use our regex option in the advanced condition
Both of these can run a bit faster than the JQL condition.
Cheers,
Brydie
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