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Automation rules - Lookup tables & empty value



I explain my use case, I want to manage a risk table with customfield Impact & customfield probability, these fields are select list single value

Then when a user select values in Impact & Probability, an automation rule is launched with 2 lookup tables:

- One table for Impact to define the value of impact ex: User selects Low Impact so in the table Low Impact matches with 1

- One table for Probability to define the value of probability ex: User selects Minor so in the table Minor matches with 1

Finally I calculate Impact value x Probability value to have the risk scoring


It works well except the case when impact or probability is empty.

No matching with a empty value inside lookup table so no calculation available.


I want to avoid to set Impact & Probability as required.

There is a solution to manage empty values + lookup table?


Below my rule:

Automation rule.png

2 answers

1 accepted

Finally, I find the solution :)


I add a IF Else condition to check where Impact or Probability is empty.

If yes => Risk scoring =0

Else I use table look up and calculate Impact x Probability.

Automation rule 1.png

0 votes
Bill Sheboy
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Oct 09, 2023 • edited


Another way to do this is with default values for a field, using the pipe | operator.

For example, {{issue.someFieldThatCouldBeEmpty.value|0}}

This would substitute in 0 when the field is empty.

For your scenario, the lookup tables could contain a value to use when the field(s) are empty, and the lookups would then be:


This technique eliminates the need for conditional logic in the rule.

Kind regards,

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