We’re struggling to get the status of EPIC ticket updated thru automation-for-jira based on the status of the linked ticket.
In our current setup we’ve got ‘Analysis Tasks’ and ‘UserStories/TechnicalSpikes’ which are linked to an Epic.
Thru automation for jira we want to achieve following:
UseCase 1 is working fine but UseCase 2/3/4 fails due to issue-condition in the automation-for-jira rule.
We already tried many different options but somehow we’re not able to implement these simple use-cases.
Hi @Gantner NV
Thanks for the detailed set-up information for your question.
When you note that Use Cases 2, 3, and 4 fail due to the issue condition, what is the symptom you are observing? Does it have an error in the audit log? If so, please post an image of that as well.
And, reviewing your information it would appear there is an order of precedence for your use cases' tests. How are you enforcing that ordering?
hi @Bill Sheboy
Correct – In the Audit-Log we always get ‘The following issues did not match the condition:’, although as per our knowledge it should meet the condition.
We’ve a simple EPIC workflow, having an ‘all to status’ – transition for all status with a status-condition to ‘hide transition for user’.
It seems that the ‘Related Issues Condition’ applied to Usecase 2/3/4 if causing the issue but NO idea why.
Hmmm... I wonder if that last line in your workflow transition is the problem: Only users in group jira-administrators can execute this transition.
The actor for the automation rule is typically defaulted to Automation for Jira, and that is not an administrator.
If you remove that last user restriction, what happens?
Hi @Gantner NV
One more thing to check: in your related issues JQL, please check that the case of the issue type and status values match your definitions. I have seen situations where something like "closed" and "Closed" behave differently.
If that doesn't help, I suggest you submit a ticket to support so they can look at your instance up close: https://support.atlassian.com/contact/#/
I cannot tell from your question if you are on a free or paid license for Jira; only the paid-license site admins can submit support tickets.
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