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Auto assign ticket when a specific component is selected in form Jira Cloud

Hi,

I created form where a specific "Component" can be selected from a list of components by requestor.  I would like to have ticket auto assign to specific user based on selected component.  I've gone through Issue triggers however unable to use issue trigger when field is updated with XXX.

2 answers

1 vote
Mayur Jadhav Community Leader Jul 18, 2022

Hi @Dorothy Callahan ,

You don't have to use any trigger or something, You need to Component in Jira n create a component, and define the component lead. So whenever the user is selecting a component while creating an issue then automatically issue will be assigned to the Component lead.

 

For more detail on How to create a component and how it works Please have a look at Atlassian Document on Organize work with components

 

Cheers,
Mayur

Thank you for your help!  

Mayur Jadhav Community Leader Jul 20, 2022

@Dorothy Callahan if the answer was helpful it would great if you hit the accept button so that it will others too.

Hi, @Dorothy Callahan !

You can assign issues to a specific user automatically by using Business Process Manager add-on.

My team has developed Conditional step functionality that  allows starting an assign issue, when specific component is selected

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