Copy Due Date from Epic to JSM Ticket

[Crede Harrison]

I have read previous posts regarding due dates from epics to child tickets but nothing so far has worked for my particular use case.

I have a new service request called Request for Change where users go to the portal to request modifications to services or new services that are smaller than a project but not standard requests. This is a new request type in JSM called RFC.

After forms are filled out for users, managers and IT reviewers an Epic is created in another project for whatever assigned team is set. I have automations that have updates to status's and priorities to update the JSM RFC ticket and in reverse the Epic when the RFC ticket is updated.

The requirement is that when the project updates the epic with a due date, it should update the RFC ticket in JSM which the reporter and requested participants can then be notified of from the portal.

I cannot for the life of me get the Due Date to update either way though.

I have tried the following:

Trigger: When value changes for Due Date

Branch for Linked Issues (I've created a new link for this process: Link to Epic and Link to RFC), Then Edit issues field Due Date - Copy from current issue

No joy

Are there any other options I could try? I do not want to use any plugins.

[Jerrold - Empyra · Accepted solution]

Hi @Crede Harrison 

can you change the automation Action > edit issues field due date to "copy from trigger issue" instead of copy from current issue.

can you please try this and see whether if its working. If not can you please share the automation screen shot and also the rule details to check whether the scope of the automation is set to both the projects or global . and also please share the audit log of the automation. 

Thank you.

[Crede Harrison]

@Jerrold - Empyra 

Thank you so much for your answer, I didn't even know that could be updated to trigger issue! I learned my minimum 1 thing for the day.

Thanks!