Claiming Accounts is not possible (error)

[Max Jakisch]

We have Atlassian Cloud Setup.

I´m trying to claim users for my already verified domain, but i always get an error when claiming users. The files i tried it with are below 1mb.

If the import-csv file consists of a single row of email-adresses, the error message is "something went wrong. Try again later".

If the the top of the column is something else than an email-adress, the error message is

"We're unable to upload this file

The file should only contain one column of email addresses."

I also tried claiming just one user, but not even this goes through

[Max Jakisch · Accepted solution]

Check this with support...our domain wasn´t fully verified (as in it was not SUC enabled, which can happen if you verify->unverify->verify a domain in a short time period.)

If you check the error message in the moment of clicking "claim accounts" with some developer tools it will say, that the domain isn´t SUC enabled.

Support fixed this within 2 days or so.