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Adding Billing Admin is not working

Youngmu Yang April 28, 2024

Hi.

I am struggling to add another billing admin member (following the hint mentioned).

It does not work at all (only returns "Please enter a valid email address.")

Is there any extra prerequisite to achieve to do this?

스크린샷 2024-04-28 오후 10.16.16.png

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Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 28, 2024

Hi, @Youngmu Yang   ðŸ‘‹  

I notice that just above the email address bar it says “we can’t add distribution lists.” Might this be the issue.

Youngmu Yang April 28, 2024

Hello, @Dave Rosenlund 

 

Thank you for your reply.

But, I double checked that the email account is created for the individual, not the group.

Is there any case that the Jira Billing console regard the certain account is in distribution lists? (Or, i misunderstand the meaning of the distribution lists)

Like • Dave Rosenlund likes this
Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 28, 2024

I'm going to suggest that you open a support ticket with Atlassian, @Youngmu Yang. I don't think the community can help you solve this one. 

Good luck,

-dave

Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 28, 2024

Please do let us know what you learn and how the issue was resolved.

Youngmu Yang April 29, 2024

@Dave Rosenlund, Much appreciated!

I submitted the form and opened the support ticket as you mentioned.

And now the problem is resolved (Even, In a day!)

Again, Thanks for your all help.

스크린샷 2024-04-30 오전 12.38.53.png

Like • Dave Rosenlund likes this
Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 29, 2024

Very glad to hear it, @Youngmu Yang ðŸ‘ðŸ»ðŸ‘ðŸ»

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