Adding Billing Admin is not working

[Youngmu Yang]

Hi.

I am struggling to add another billing admin member (following the hint mentioned).

It does not work at all (only returns "Please enter a valid email address.")

Is there any extra prerequisite to achieve to do this?

[Dave Rosenlund _Trundl_ · Accepted solution]

Hi, @Youngmu Yang   👋  

I notice that just above the email address bar it says “we can’t add distribution lists.” Might this be the issue.

[Youngmu Yang]

Hello, @Dave Rosenlund _Trundl_ 

Thank you for your reply.

But, I double checked that the email account is created for the individual, not the group.

Is there any case that the Jira Billing console regard the certain account is in distribution lists? (Or, i misunderstand the meaning of the distribution lists)

[Dave Rosenlund _Trundl_]

I'm going to suggest that you open a support ticket with Atlassian, @Youngmu Yang. I don't think the community can help you solve this one. 

Good luck,

-dave

[Dave Rosenlund _Trundl_]

Please do let us know what you learn and how the issue was resolved.

[Youngmu Yang]

@Dave Rosenlund _Trundl_, Much appreciated!

I submitted the form and opened the support ticket as you mentioned.

And now the problem is resolved (Even, In a day!)

Again, Thanks for your all help.

[Dave Rosenlund _Trundl_]

Very glad to hear it, @Youngmu Yang 👏🏻👏🏻