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AI in sandbox not working (Jira cloud)

Colton_Kosicek
Colton_Kosicek
Contributor
July 24, 2023

Hi - can someone from Atlassian help me figure out why AI is not turned on in my sandbox even though i have turned it on via admin function?

 

I'm checking under issues tab within a project so i'm using the smart query page

 

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Alfonso Leiva
Alfonso Leiva
Contributor
July 24, 2023

Hi Colton,

If you are looking into the Virtual Agent option, you should see an option with the same name when viewing a JSM Project Settings.

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