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I've tried asking a few questions that I know have related KBs in the test channel, and so far the VA doesn't seem to understand the request/look at the KB articles.
If you tried in the last 20 hours or so we are experiencing an issue with search, so AI Answers is currently down. Hopefully resolved very soon. I've been posting updates in the shared channel. I'll update here when its resolved and you can re-try. Apologies for the inconvenience.
@Coltin Rose -- Can you log a ticket in the Portal and we can look at it. Some screenshots would be really helpful. I'm guessing it's prompting an intent, because we will first try to match an intent, then an Answer. But if it's asking you to rephrase that is different.