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Does Atlassian Intelligence work in the VA test channel?

Andy June 29, 2023

I've tried asking a few questions that I know have related KBs in the test channel, and so far the VA doesn't seem to understand the request/look at the KB articles.

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Jensen Fleming
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 29, 2023

Sorry! @Andy @Coltin Rose @Andrew Boeger -- I missed one of the backend feature flags. Please try again! Should be working now. 

Andrew Boeger June 29, 2023

Success! Thank you!

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Coltin Rose July 7, 2023

Hmm. @Jensen Fleming I've been trying it out and it's still not appearing to be working. it just creates a ticket or asks me to rephrase instead of looking in the KB

Jensen Fleming
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 7, 2023

If you tried in the last 20 hours or so we are experiencing an issue with search, so AI Answers is currently down. Hopefully resolved very soon. I've been posting updates in the shared channel. I'll update here when its resolved and you can re-try. Apologies for the inconvenience. 

Jensen Fleming
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 10, 2023

This was resolved on Friday, are you still seeing issues?

Coltin Rose July 11, 2023

Nope it still doesn't work for me. It still tries the escalate flow instead of looking in our KB for the answer

Jensen Fleming
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 11, 2023

@Coltin Rose -- Can you log a ticket in the Portal and we can look at it. Some screenshots would be really helpful. I'm guessing it's prompting an intent, because we will first try to match an intent, then an Answer. But if it's asking you to rephrase that is different. 

 

https://jsm-virtual-agent.atlassian.net/servicedesk/customer/portal/1

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Andrew Boeger June 29, 2023

Same here. I assumed it needs to time to "digest" the space... so just waiting.

I have accepted the terms as an org admin and toggled AI on within my service desk project settings > Virtual Agent tab. 

Coltin Rose June 29, 2023

Yep, ran into the same and I too am waiting

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