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Payment issue

Magenta Infomatics
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June 3, 2024

I submitted a service request nearly four days ago. However, I haven't received any updates on its status. "CA-2994785 "  "JST-1004943"Screenshot (227).pngScreenshot (228).pngScreenshot (229).pngScreenshot (230).png

I've checked my invoices on https://support.atlassian.com/subscriptions-and-billing/resources/ and haven't found any outstanding payments.

Despite updating my credit card details multiple times, I keep receiving emails stating "Action needed: Please update your payment details." My attempts to contact your team haven't been successful.

Could you please advise on how I can resolve this payment issue?

https://my.atlassian.com/products/index in Licenses showing Maintenance Expired in red color 

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Valerie Knapp
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June 3, 2024

Hi @Magenta Infomatics , welcome to the Atlassian Community and thanks for your question. I have just tagged Atlassian into this thread. Hopefully they will be able to help you.

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