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How to find questions to answer

So you want to answer questions on the Atlassian Community. (Thank you!) How do you find questions to answer?  In fact there are lots of different ways, and this article will run through a few of them. If you have any other methods, drop them in the comments.

I want to find all the questions!

If you want a firehose of all possible questions on the community, go to this link. You’ll get a feed of all questions without answers, sorted by recency.  That’s about 150 questions per day!

Okay maybe not all the questions.

Would you rather see questions only about a particular product? Say, one that you happen to know something about? First, navigate to the collection for that product by clicking the product name in our directory

From there you can click “Questions” and then check “Unanswered.” It will look something like this:

           Screen Shot 2020-12-22 at 3.54.26 PM.png

 

I like that, but can the questions just magically appear in email?

They sure can! While you’re on the collection homepage, try clicking “Watch” in the right-hand sidebar. You can choose to watch the questions for a particular collection. Then you will be emailed as they come in.

                              Screen Shot 2020-12-22 at 11.52.21 AM.png

(Note: You can change this so you are notified in a daily or weekly digest, as opposed to instantly. Click your avatar > Manage settings > Notifications > Settings.)

 

What about magically appearing over Slack?

You might have noticed you have the option to grab an RSS feed from the Watch page too.  Here is how you can easily add that RSS feed to Slack.  

Advanced tip: you can grab an RSS feed for a filtered search in the sidebar of the search results page. Check out an example here.

 

What about cloud or data center?

Community tags will tell you the hosting type if the user selected one when asking the question. Try personalizing your homepage feed. This feature lets you specify exactly what kind of content you want to see on the homepage. Do you only want to see questions with no replies, tagged data center, that are in the Jira Service Management collection? You can! 

                    Screen Shot 2020-12-22 at 3.57.38 PM.png

Not only that, you can select multiple products and content types. Just go to community.atlassian.com to set up your homepage feed. The community will remember your preferences once you set them. You can click "Reset" to restore the defaults at any time.

Thanks again for answering questions! I hope this helps. :) 

33 comments

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Kat Warner
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 22, 2020

It's great to have all of this summarised in one place. Thanks @Monique vdB 

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Deleted user December 22, 2020

@Monique vdB  really very interesting rss feed with slack ... thanks !

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Soumyadeep Mandal
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 22, 2020

Hi @Monique vdB ,

Thanks for sharing these all-in-one resources!

It will really gonna help all the community leaders and members!

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Sudarshan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 23, 2020

Thank you @Monique vdB  Great help

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Taranjeet Singh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 23, 2020

This is really useful information, all in one place.

Very helpful for all Atlassian Answerers!

Thanks for sharing @Monique vdB !

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Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 26, 2020

No better way to summarize it @Monique vdB , you covered all the ways to provide help within the community! 👏🏽

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 1, 2021

Great post.  Should have something like this as part of onboarding into the community.  

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Liam Green
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 4, 2021

This should be the Community homepage!  In all seriousness, it's great having this little run down for people.

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Fabienne Gerhard
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 5, 2021

Thanks for getting this all summed up in one great article!

Like Dan Breyen likes this
Monika Rani
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 6, 2021

Thanks for summed up all the things in one article. Thanks again for sharing

Like Dan Breyen likes this
Alexander Pappert
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 8, 2021

150 questions per day, thats a lot

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Sri Kumar
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 7, 2021

Thanks for the tip @Monique vdB 🙂

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Amol Dongare
Contributor
May 7, 2021

Thanks for the info

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Suvradip Paul
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 1, 2021

Thanks for this summarised view @Monique vdB . It's helpful.

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Paloma Fondon Araujo
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 8, 2021

Thanks for the summary @Monique vdB , very good article!!!

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Mark Jestings
Contributor
August 10, 2021

Thank you Monique! Quite helpful!

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Rebecca Sonu September 22, 2021

Hi, 

 

Thank you for all this info. 

Very helpful!

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Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 23, 2021

Thanks for the tips!

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Kristin Lyons
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 30, 2021

Definitely going to use this to increase my chances of being a community leader in 2022 :D

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Jason Dai
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 22, 2022

Thanks for the great tips, really helpful! 

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pavani gondi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 29, 2022

Thank You

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Nick Haller
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 20, 2022

This is great! Thanks for the helpful insight.

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Hannah Guillaume Chimenti
Contributor
July 14, 2022

Thank you for the helpful information.

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Bharathi
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 4, 2022

This is great! Thanks for this info! :)

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vikram
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 17, 2022

Thanks for the great info, really useful for experience and newbies 

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