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How to find questions to answer

So you want to answer questions on the Atlassian Community. (Thank you!) How do you find questions to answer?  In fact there are lots of different ways, and this article will run through a few of them. If you have any other methods, drop them in the comments.

I want to find all the questions!

If you want a firehose of all possible questions on the community, go to this link. You’ll get a feed of all questions without answers, sorted by recency.  That’s about 150 questions per day!

Okay maybe not all the questions.

Would you rather see questions only about a particular product? Say, one that you happen to know something about? First, navigate to the collection for that product by clicking the product name in our directory

From there you can click “Questions” and then check “Unanswered.” It will look something like this:

           Screen Shot 2020-12-22 at 3.54.26 PM.png

 

I like that, but can the questions just magically appear in email?

They sure can! While you’re on the collection homepage, try clicking “Watch” in the right-hand sidebar. You can choose to watch the questions for a particular collection. Then you will be emailed as they come in.

                              Screen Shot 2020-12-22 at 11.52.21 AM.png

(Note: You can change this so you are notified in a daily or weekly digest, as opposed to instantly. Click your avatar > Manage settings > Notifications > Settings.)

 

What about magically appearing over Slack?

You might have noticed you have the option to grab an RSS feed from the Watch page too.  Here is how you can easily add that RSS feed to Slack.  

Advanced tip: you can grab an RSS feed for a filtered search in the sidebar of the search results page. Check out an example here.

 

What about cloud or server?

Some products have dedicated cloud collections, but most don’t (for now). In the meantime, try personalizing your homepage feed. This feature lets you specify exactly what kind of content you want to see on the homepage. Do you only want to see questions with no replies, tagged server, that are in the Jira Service Management collection? You can! 

                    Screen Shot 2020-12-22 at 3.57.38 PM.png

Not only that, you can select multiple products and content types. Just go to community.atlassian.com to set up your homepage feed. The community will remember your preferences once you set them. You can click "Reset" to restore the defaults at any time.

Thanks again for answering questions! I hope this helps. :) 

27 comments

Kat Marketplace Partner Dec 22, 2020

It's great to have all of this summarised in one place. Thanks @Monique vdB 

Like Calogero Kalos Bonasia likes this

@Monique vdB  really very interesting rss feed with slack ... thanks !

Like Monique vdB likes this

Hi @Monique vdB ,

Thanks for sharing these all-in-one resources!

It will really gonna help all the community leaders and members!

Like # people like this
Sudarshan Community Leader Dec 23, 2020

Thank you @Monique vdB  Great help

Like Monique vdB likes this
Taranjeet Singh Community Leader Dec 23, 2020

This is really useful information, all in one place.

Very helpful for all Atlassian Answerers!

Thanks for sharing @Monique vdB !

No better way to summarize it @Monique vdB , you covered all the ways to provide help within the community! 👏🏽

Like Sudarshan likes this
Brant Schroeder Community Leader Jan 01, 2021

Great post.  Should have something like this as part of onboarding into the community.  

Like # people like this

This should be the Community homepage!  In all seriousness, it's great having this little run down for people.

Like Fabienne Gerhard likes this

Thanks for getting this all summed up in one great article!

Thanks for summed up all the things in one article. Thanks again for sharing

150 questions per day, thats a lot

SriKumar P Atlassian Team Apr 07, 2021

Thanks for the tip @Monique vdB 🙂

Thanks for the info

Thanks for this summarised view @Monique vdB . It's helpful.

Like Monique vdB likes this

Thanks for the summary @Monique vdB , very good article!!!

Thank you Monique! Quite helpful!

Hi, 

 

Thank you for all this info. 

Very helpful!

Fabian Lim Community Leader Oct 23, 2021

Thanks for the tips!

Definitely going to use this to increase my chances of being a community leader in 2022 :D

Like Monique vdB likes this
Jason Dai Atlassian Team Mar 22, 2022

Thanks for the great tips, really helpful! 

Like Monique vdB likes this

Thank You

Nick H Atlassian Team May 20, 2022

This is great! Thanks for the helpful insight.

Thank you for the helpful information.

Bharathi Rising Star Aug 04, 2022

This is great! Thanks for this info! :)

Thanks for the great info, really useful for experience and newbies 

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