Easiest way to filter on tickets toggled to Major Incident

[andrew_pass]

Hi, 

The JQL below allows searching for incidents toggled to be an MI -

issuetype = "[System] Incident" and "Major incident" = MAJOR_INCIDENT

I'm trying to re-create this in Analytics to build out dashboards specifically around MIs but can't get it working.

I've tried doing this by selecting -

issue_field

• Resolution at - Month
• Value - Group
• Filter - Name = "Major incident"

But it doesn't work and fails to return data.

There anyway to do this? I'm surprised it's not out the box in the JSM Incident schema?

Any help would be greatly appreciated, otherwise I'll need to do a workaround with Automation.

Thanks :)

[Dave Mathijs]

+1 @andrew_pass Major Incidents reporting is a typical use case for Analytics.

[andrew_pass]

So guessing it's not currently possible? Seems a massive gap :/

[Tracy Chow]

Hi Dave and Andrew,

Thanks for your feedback. I've created a feature request ticket for adding the Major Incident field data to the Atlassian Data Lake: https://jira.atlassian.com/browse/ANALYTICS-152. I suggest voting on and watching the ticket for updates.

In the meantime, using an automation rule to query major incidents would be a good solution.

Apologies for the inconvenience.

[Dave Mathijs]

Thanks for the loop back and follow-up @Tracy Chow , appreciated!