Atlassian Analytics is generally available for Cloud Enterprise customers!

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We announced at Team '23 that we’re expanding Atlassian Analytics and Atlassian Data Lake to general availability for Cloud Enterprise customers! With this milestone, Atlassian Analytics is now available for Cloud Enterprise customers of Jira Software, Jira Service Management, and Confluence.

A year ago, we started an early-access program for Atlassian Analytics and Atlassian Data Lake—solutions to help teams get more from their data across development, IT, and other business processes. Since then we've scaled our platform to make data more accessible, charts easier to create, and dashboards more shareable for a better experience. Thank you for all your feedback and suggestions as we fine-tuned Atlassian Analytics for GA.

What does this mean for you?

If you're new to Atlassian Analytics and Atlassian Data Lake and are a Cloud Enterprise customer for Jira Software, Jira Service Management, or Confluence, go ahead and add Analytics to your organization!

For existing Atlassian Analytics customers, we hope you continue to find value in Atlassian Analytics and Atlassian Data Lake and use them to find insights and drive business decisions. We encourage you to engage with our team by contacting support, voting on suggestions, and posting questions or discussion topics in the community.

How much will Atlassian Analytics cost?

Atlassian Analytics and Atlassian Data Lake are available at no additional cost to Cloud Enterprise customers of Jira Software, Jira Service Management, and Confluence.

What data is available in the Atlassian Data Lake?

As of today, you can access data from the following products:

• Jira Software

• Jira Service Management

• Assets

• Jira Work Management

• Jira Product Discovery (new)

• Opsgenie

• Confluence (new)

Recently shipped with GA

In addition to moving to GA, we’re excited to announce more new features that we’ve recently released:

Confluence data is now available to all Analytics customers

Thank you to everyone who participated in our Confluence EAP! After making improvements based on your feedback, our Confluence schema and dashboard templates are ready for you all to use.

New dashboard templates for value stream management (VSM)

When you include Jira Software data in your Data Lake connections, you’ll have access to three new VSM dashboard templates. Use these templates to monitor, diagnose, and improve the flow of work at the team level, cross-team level, and organization level.

New tables and dashboard templates for Opsgenie

We’ve introduced three new tables to the Opsgenie schema: Incident, Incident alert mapping, and Integration. To give you a better idea of how to use these new tables to gain insights, we’ve also added three new dashboard templates and made improvements to the original two dashboard templates. Note that the Alert MTTA/R dashboard template now has the title Alert MTTA/C statistics for teams.

New “URL” column in the “Issue” table under “Jira family of products”

Now you can easily get the links to your Jira issues so you can jump straight to your work items from the Analytics dashboard.

ℹ️ To get the new Opsgenie tables and the issue URL column, you’ll need to sync your schema. Learn how to sync your schema.

Looking forward

The general availability of Atlassian Analytics and Atlassian Data Lake is a step towards unlocking the full value of your Atlassian data with a connected data foundation. We see a future where connected teams and connected data exist in harmony. Now more than ever, data is key to unlocking the potential of every team.

Our team has plenty of features in the works that we hope to release later this year, including:

• The ability to export data from the Atlassian Data Lake to your business intelligence tools

• The ability to connect Jira Align’s Enterprise Insights to Atlassian Analytics

• Configurable join paths in visual mode queries

• Powerful new table charts

• Integration of the Atlassian editor to better present content on dashboards

• The ability to create your own templates

As always, we welcome your feedback and suggestions as we continue to make improvements. Thank you again for your participation and support! Look out for more updates here in the community and don’t hesitate to contact us if you need help.

Happy charting,

Ben, the Atlassian Analytics and Data Lake Teams

[Dave Mathijs]

One question: Are there any plans for a "light" version for Standard and Premium Cloud plans? Reports and Insights haven't gotten much attention lately for non-Enterprise customers.

[Tracy Chow]

Hi @Dave Mathijs, appreciate the interest. As it currently stands, Atlassian Analytics will only be available for Cloud Enterprise plans. However, our team is scoping how we can introduce these features to other editions and/or integrate some Analytics capabilities into other Atlassian products.

[G subramanyam]

So much of productive stuff and information to explore. Thank you @Ben Jackson for this post.

[Jan-Hendrik Spieth]

I have heard that (at least certain parts of) the Cloud Analytics functionalities do not collect user data anonymously, meaning the service cannot be configured in a way to make sure there is no way to track individual users?

Explicitly we were talking about analytics data for Confluence, were Analytics for Cloud obviously keeps track of who viewed pages, whereas on DC, there's only visitor numbers, but no tracking of individual users' page activities.

If this were true, I assume that the works council of my employer would quite rightly not agree to a migration to the cloud.

Is there any advice on this topic - i.e. anonymization, opt-outs, etc. pp? - an overview or corresponding information? Thanks!

[Cyndy Bunte]

Hello all - any news on plans to release Atlassian Analytics to non-enterprise customers?  We have a client on Premium that is interested.

[Tracy Chow]

Hi @Cyndy Bunte, at this stage Atlassian Analytics will remain a Cloud Enterprise feature. That being said, we will be bringing features of Atlassian Analytics into other products in the Atlassian suite to upgrade some of the data and reporting capabilities offered to non-enterprise customers.

[Mathew Lederman]

@Tracy Chow have there been any updates or plans to release Atlassian Analytics and Data Lake to non-Enterprise customers?

[Tracy Chow]

Hi @Mathew Lederman, due to the level of investment and cost involved in data modeling and infrastructure, Atlassian Analytics and Atlassian Data Lake will only be available for Cloud Enterprise customers. Thank you for your interest.

[Walker Heflin]

Will a person who only has an Atlassian Access license, but no other license like Jira, still be able to access and use Atlassian Analytics?

[Tracy Chow]

@Walker Heflin Users will need access to at least one product (Jira, JSM, or Confluence) with an Enterprise license in order to query data and create charts. If they don't have access, they can still view dashboards in Atlassian Analytics. This page contains more information: https://support.atlassian.com/analytics/docs/who-can-query-data-and-create-charts/