total lack of response

[Bob Dore]

I ordered a and paid for a subscription to this app several weeks ago. I never received a license that I could use to  unlock the trial version. I have email Atlassian and at least one apparently affiliated entity about this on 3-5 occasions. I have never received any response at all (other than assignment of a "ticket number.") Have others had this experience? Does anyone have any suggestions about how to proceed to get what I paid for?

[Matthew Ho]

@Bob Dore I'm from the Atlassian product management team. Could you let us know the ticket number? Then we can followup on it. 

[Bob Dore]

order #:211974004 

ticket  #4173

[Nic Brough -Adaptavist-]

This does not appear to have anything to do with Atlassian, but I can't be sure because I don't know what app you think you have bought.  Could you tell us which app you are talking about here?

[Matthew Ho]

@Bob Dore I'm not sure what that is either. I agree with @Nic Brough -Adaptavist- , what did you purchase? Also you probably want to remove your image of the receipt as it contains personal info. 

[Bob Dore]

eventid is what I thought I bought, although I see that what I downloaded presumably from a link on the site from which I purchased it is: EvLog 3.0. I am totally confused. What is the relationship between Altair and Atlassian?

[Bob Dore]

when I open the program there is "EventID.net" near the top of the screen

[Nic Brough -Adaptavist-]

Ok, well I visited eventid.net and see it is nothing to do with Atlassian software, so I think you've landed in the wrong place to ask questions about it.

My best guess is that Altair use Atlassian Confluence for some of their public documentation and you've followed a link for "help with Confluence", rather than a link for "help with event id"  (It might also have been Atlassian Jira, but you've ruled that out because your "ticket" is not a valid Jira issue id, so they're not using Jira for support calls)

I think you need to get in touch with Altair, not a community of Atlassian users.

[Matthew Ho]

Hi @Bob Dore

I checked with our support team and and the original support ticket. You do not have an Atlassian license. Might be best to get in touch with Altair. 

Cheers, 
Matt 

[Rudy Holtkamp]

Hi @Bob Dore , did you order it via the Atlassian Marketplace? If so you might be able to see your purchase under https://my.atlassian.com/. If it is not there, you should contact Atlassian support here. They will respond fairly quickly.