I ordered a and paid for a subscription to this app several weeks ago. I never received a license that I could use to unlock the trial version. I have email Atlassian and at least one apparently affiliated entity about this on 3-5 occasions. I have never received any response at all (other than assignment of a "ticket number.") Have others had this experience? Does anyone have any suggestions about how to proceed to get what I paid for?
Ok, well I visited eventid.net and see it is nothing to do with Atlassian software, so I think you've landed in the wrong place to ask questions about it.
My best guess is that Altair use Atlassian Confluence for some of their public documentation and you've followed a link for "help with Confluence", rather than a link for "help with event id" (It might also have been Atlassian Jira, but you've ruled that out because your "ticket" is not a valid Jira issue id, so they're not using Jira for support calls)
I think you need to get in touch with Altair, not a community of Atlassian users.