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login issue

harshika.gupta
harshika.gupta Jan 29, 2020

Hi, Im unable to login to any of atlassian products and atlassian itself, but Im able to login through google
I remember that Im using correct username and password
my account is harshika.gupta@blazeclan.com
Would like to know why and I would really to login without resetting anything

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Adarsh
Adarsh Atlassian Team Jan 30, 2020

Hi Harshika,

Your account may have been created via SSO without a password and for Google login does not require a password on Atlassian side as Google completes the authentication for account. If you have stopped using SSO to login, you can set up a password via https://id.atlassian.com/login/resetpassword . Please do raise a support ticket, if you are still unable to login using email/password after creating a new password.

cheers,

Adarsh

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