Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Why is it so difficult to do an annual renewal?

Shouldn't this be a simple thing?  I am totally unable to find where and how to do a simple "keep my account the same for anther year here's my money."

2 answers

1 accepted

1 vote
Answer accepted

Never mind.  Found it.  Finally!  The correct answer to my question is: "Go to your my.atlassian.com admin account and click the "orders" tab.   That's where it is.  Jeesh!

1 vote
Anastasia Semenko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 19, 2018

Hello there,

thanks for your question.

It is possible to set your Atlassian Cloud site to automatic renewals, so every next annual subscription will start automatically and the renewal payments will be charged from your credit card. 

The main billing contact of your Atlassian Cloud site can login to their my.atlassian.com account and set your annual subscription from "auto-quote" to "auto-renew".

If you will need help setting your account to automatic renewals, please drop us an email at sales@atlassian.com - we will be happy to help. 

Cheers,

Anastasia 

Thank you for taking the time to answer my question.  This answer was not helpful. I do not see anywhere that allows me to reset my annual subscription.  I am shocked that a simple thing like renewing one's subscription is so not obvious and easy  My subscription is about to run out. 

.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events