Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why is it so difficult to do an annual renewal?

Shouldn't this be a simple thing?  I am totally unable to find where and how to do a simple "keep my account the same for anther year here's my money."

2 answers

1 accepted

1 vote
Answer accepted

Never mind.  Found it.  Finally!  The correct answer to my question is: "Go to your admin account and click the "orders" tab.   That's where it is.  Jeesh!

1 vote

Hello there,

thanks for your question.

It is possible to set your Atlassian Cloud site to automatic renewals, so every next annual subscription will start automatically and the renewal payments will be charged from your credit card. 

The main billing contact of your Atlassian Cloud site can login to their account and set your annual subscription from "auto-quote" to "auto-renew".

If you will need help setting your account to automatic renewals, please drop us an email at - we will be happy to help. 



Thank you for taking the time to answer my question.  This answer was not helpful. I do not see anywhere that allows me to reset my annual subscription.  I am shocked that a simple thing like renewing one's subscription is so not obvious and easy  My subscription is about to run out. 


Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Atlassian Account

Upcoming AMA with the Atlassian Identity Product Managers!

"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...

1,384 views 8 17
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you