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Does atlassian have a service where I can manage my company's RMA requests from distributors? etc they send a request, they approve it, we monitor the status of the ticket, receive product, repair product, send back out. Like an active ticketing system etc.
I've read over the Atlassian products but, the nomenclature is leaving me rather confused about if any of these products can do what I need?
Sounds like you might be best to check out...
Jira Service Management could manage the customer communication - for example...
There's a good breakdown of features on this page - some which require certain plan levels (eg. Asset Management), and some which work best with additional products (eg. Knowledge Management).
Jira might also be required if you want to track internal team tasks - for example...
I'd try these out using the trials - and see what works best for you!
Let us know if you have any other questions :)