Unable to "name your site" ... please help!

[Rick Threlfall]

Hi!

I created a new account - intention being to operate under the free 10 user tier until we get things organized and have an idea of the scale that we require.

I created this just as Atlassian were having issues with SCIM provisioning (whether this is related, I do not know)

Anyway,, account created just fine but I cannot create a subdomain - the 'name your site' prompt always just goes to the following error:

"

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: <UUID>)

"

The subdomain I selected does not already exist - or, at least, that's what the interface says.

All lower case, no spaces.

Tried using safari and chrome; both the same result.

Tried incognito; again the same.

I *can't* report an issue without a subdomain! as Atlassian insists on this being entered during the ticket submission from the link provided - so I can't even ask Atlassian to help.

Any help greatly appreciated. Thank you!

[Rick Threlfall · Accepted solution]

Answering my own question in case it helps someone else.

After a little debugging, it looks like there was a malformed request - a POST was reportedly missing the product name and returning 400 error.

So, figured that the onboarding was a dead end (guess the creation while there was an issue being worked on really did mess something up).

So; opened up the account via id.atlassian.com) and tried adding confluence first - instead of Jira - this seems to have allowed the creation of the subdomain. 

Then added Jira as a second pass - this also worked.

Thanks and good luck.

[Vijay Dhillon]

It is helpful  to onboard by opening and log in through id.atlassian.com

Thank You Rick