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There was a problem fetching the organization name - All tabs in admin

Jonathan Wallis
Jonathan Wallis
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November 6, 2024

Hi

I'm  getting the following error when trying to access any of the menus in https://admin.atlassian.com/

 

"Uh oh! Something went wrong. There was a problem fetching the organization name"

 

I've seen from previous posts that I need to contact support, however  it does not look like an option for me (possibly because I'm on a free plan). Does anyone know how I can fix this or contact support?

Thanks 

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Hector Menchaca
Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 13, 2024

Hello  @Jonathan Wallis ,

Thanks for contacting Atlassian Community!

Have you tried the basic steps of troubleshooting like:

  • Delete cache/cookies and temporary files
  • Open the page on an Incognito window
  • Connect outside of your VPN.

Best Regards,

Thanks!

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