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Restore a deleted/suspended user

Hi Atlassians!

I'm the org admin and deleted (or suspended - I can't remember) a user.  I now want to add them back to the project but I can't. 

The invite gets sent, but I can't see them on the Users board and when they try to log in using the email link, they get told "You don't have access to ... <the project>" and "Looks like your administrator has marked your account as inactive. " 

How can I reinstate this user please?

Thanks in advance.


1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 22, 2022

Hi @Jason Morphett ,

welcome to the Atlassian community!

You need to reactivate your user first

Hope this helps,


Hi @Fabio Racobaldo _Herzum_ . Thanks for the link, but the resolution steps don't work.

I can do steps 1 and 2, but I just see

"You have no managed users"

Followed by:

"Your organisation does not have any verified domains. Complete the domain verification process to manage accounts in this organisation."

I think the user was deleted (not suspended) which is why they don't appear.

Can you help or is it one for the Support team?

Magically the account appeared! But apologies to others in the same position in advance I cannot remember the menu sequence I went through to get the account reinstated.

Keep trying different ways of doing it is my advice.

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