Restore a deleted/suspended user

[Jason Morphett]

Hi Atlassians!

I'm the org admin and deleted (or suspended - I can't remember) a user.  I now want to add them back to the project but I can't. 

The invite gets sent, but I can't see them on the Users board and when they try to log in using the email link, they get told "You don't have access to ... <the project>" and "Looks like your administrator has marked your account as inactive. " 

How can I reinstate this user please?

Thanks in advance.

Jason

[Fabio Racobaldo _Herzum_]

Hi @Jason Morphett ,

welcome to the Atlassian community!

You need to reactivate your user first https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html

Hope this helps,

Fabio

[Jason Morphett]

Hi @Fabio Racobaldo _Herzum_ . Thanks for the link, but the resolution steps don't work.

I can do steps 1 and 2, but I just see

"You have no managed users"

Followed by:

"Your organisation does not have any verified domains. Complete the domain verification process to manage accounts in this organisation."

I think the user was deleted (not suspended) which is why they don't appear.

Can you help or is it one for the Support team?

[Jason Morphett]

Magically the account appeared! But apologies to others in the same position in advance I cannot remember the menu sequence I went through to get the account reinstated.

Keep trying different ways of doing it is my advice.